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“Nice selection of Dude shoes for a good price. We have to buy any shoes for my husband in extra wide or extra extra wide as a result of his injury and this store had a decent selection of shoes in wide width and extra wide width.”
“Went to get a new pair of Merrill's for a music festival, saw they had them on sale. I arrived at the store to find out they didn’t have my size but Richard said he could gladly order them for me, I do not know if he was the manager or a sales associate but his customer service was awesome! You don’t get that much anymore where everybody is used to shopping online and it really took me by surprise! 5 out of 5 for respectful and helpful customer service for a change!”
“You know, one thing we often overlook is great service. I want to recognize a gentleman at the Boot Barn at the Pinnacle in Bristol—his name is David. Every time I walk in, he’s not just helpful and kind—he puts a “why” behind everything.
He doesn’t just sell you a product. As he helped me with proper boot stretching. He takes the time to explain why something works, why it’s a better fit, and why it matters for you. That kind of thoughtful, customer-focused service makes a huge difference. You leave not just with a purchase, but with confidence in what you’re buying.
David is excellent. We need millions more like him in customer service—people who listen, explain, and genuinely care.
Keep it going, Dave. You’re awesome, man. Thank you.”
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“Excellent customer service. I was able to get the things I needed quickly, and the associate was very kind in letting me know the return policy in case my autistic son happened to dislike the high tops I purchased. I appreciated that. Also, they have a great selection of footwear other places don’t have. I like the different options and colors you can’t find anywhere else locally.”