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“Elena was sweet, helpful and caring as I opened my account with BOA in 2022 and recently faced account closure due to it being compromised. She was very empathetic towards my situation and went the extra mile to help, as well as going above and beyond.”
8:30AM - 5PM
12917 Fitzwater Dr, Nokesville
Banks
“They called me out of a blue notifying me about our county owing us over $30K. I was first suspicious but once I learned about the business and how their process on funds recovery works decided to work with them. We just received our check and we are happy with how they handled multiple steps of the process. ”
“This is a great organization to do business with, but the people they employ make it going out of my way to bank with them! They are courteous, helpful and ALWAYS able to help no matter what my need should be. These people are warm friendly and a pleasure to do business with!!”
“This Woodforest location is awesome. Mohammed was very helpful and great to work with. I highly recommend this location to anyone wanting to open account or do any kind of banking. Keep up the good work.”
“2/23/24I recently noticed some fraudulent charges in my bank account and needed some help since they were recurring and I didn’t know how to deal with it.Senior Banker, Gio Pizaro helped me identify them, file a claim to receive the money back, and not only showed me how to do it but made sure everything was taken care of well with clarity and care.Thankful,Chris Vitello”
9AM - 5PM
5679 Stone Rd, Centreville
Banks
“All the staff here are nice and friendly. They need to have a drive-thru. It's such a big inconvenience. And the safety issues of using the walk-up ATM at night. I understand there's a ATM inside you can use but any member can swipe their card and get in while you're in there. The area is not well lit at all. The parking lot look sketchy at night because a lot of people are always walking around there.”
“Arwa is an outstanding teller today. Despite the rush hour line at the lobby and the drive thru. She was able to get clients what they needed, and I was greeted with a big smile. Arwa knew what needed to be done in order to move the line quickly. She worked efficiently with quality customer service.”
“I had a very good experience today. Since I arrived Nicco welcomed me with a smile, he was very kind and solved my inquiries. I didn't need to do any appointment with any other representative.”
“Robin Garcia at Truist Bank in Centreville was amazing! She made my day with her calm and friendly demeanor. Robin was incredibly patient, answered all my questions about my accounts, and provided clear explanations that put me at ease. I truly appreciated her professionalism and how relaxed she made the whole experience. Highly recommend her to anyone needing assistance at Truist ??????”
“Navy Federal Bank in Manassas is truly outstanding. The exceptional service provided by their team creates a pleasant banking experience. The staff is not only professional but also genuinely caring, making every visit enjoyable. They are always ready to assist with any banking needs, from simple transactions to more complex financial advice. The welcoming atmosphere and personalized service set Navy Federal Bank apart. It's no wonder customers like me love banking here. The combination of friendly, tearful people and top-notch service makes Navy Federal Bank in Manassas the ideal place for all your banking needs.”
“I recently had an appointment with Ajay Verma at the Gainesville (VA) branch. Due to current life circumstances, I had intended to make a few adjustments to my PNC accounts. During the appointment, Mr. Verma was very friendly, professional and knowledgeable about PNC accounts and products. Through brief discussion of available options, I was able to make the needed decisions regarding my accounts. Overall, I was very pleased with the appointment and am glad to know Mr. Verma is available at the Gainesville location and nearby for all PNC banking needs!”
“Typically when you walk into a bank - there is a stuffy attitude and strictly business approach. Not so at this branch. I’ve been frequenting for over 5 years now and everyone is pleasant, knowledgable and ready to assist. From the moment you walk in and are greeted by the manager - you are treated like a valued client. The ladies (as of the time of this review they are all ladies working behind the counter) are always friendly and helpful and if they don’t know an answer immediately, they work hard to get you one. I highly recommend this branch and go out of my way, passing other Bank of Americas, to come here!”
“I have been a loyal business and personal banker at United bank for many years. Of all the sales associates I have encountered over the years, the most professional, courteous, and helpful has been Maryam Behrouzi. She used to be at the branch on Fairfax Blvd. until it closed and I was absolutely thrilled when I saw her at the Union Mill location. She is definitely an asset to United Bank and should be treasured.”
“Made my first ever savings account with Apple FCU when i was in high school, and I've been with them ever since! AFCU has always been good to me ? The in person wait times at this branch can be a little long, but the people working there are kind and helpful.”
“Had never been to this bank before.
Was there I think the day of Christmas Eve.
Each person who was there from the teller to the man in the office was professional, helpful, and nice.
Even as the worked with several additional customers in the building and at drive through, they were all still professional and nice. And did not forget any details while I was opening a new account at the branch.
Thank you all for being who you are.”
“This location has always been great. Just had an appointment with Krutika, she was extremely nice and knowledgeable. She helped us with all our banking needs and went above and beyond!”
“The office manager is OUTSTANDING! I wish i remembered her name. I haven’t seen her in a while but hoe she’s still there. She went out of her way to take care of me during a stressful situation created by my car dealership. Without getting assistance, I would have had a REAL problem.”
9AM - 5PM
7801 Sudley Rd, Manassas
Banks
“Simon Moon was amazing and very professional!! He has the best customer service skills that I have experienced at any chase location. Thank you for making my visit an absolute pleasure!!”
“In many occasions I have stopped by Bank of America Hastings - Manassas location, Ms. Theresa and Ms. Marila, are the first ever people to help me with their amazing banking experiences and professionalism, always welcoming, smiling and ready to assist.
Among them, Elena B is one of the most skilled banker, and the best in the banking industry that I have ever had the pleasure to work with. Elena’s patience, dedication, advising and teachings during my visits, made me very successful in all of my banking needs.
Bank of America is very lucky to have an employee like Elena who cares and wants to help anyone no matter what banking service is needed. I recommend you to stop by, and be helped with any financial situation at the Hastings Manassas branch and you will be served with high profesionalism and valued client.”
“I was in a bind with paying my income taxes on time and Debbie Neal helped me out tremendously. She handled all the paperwork to initiate my credit union account and issued me a loan at about half the interest rate my credit cards would have charged. She even cut the checks and addressed the envelopes for mailing. All I needed to do was put stamps on them and I was DONE.”
9AM - 5PM
9560 Liberia Ave, Manassas
Banks
“I opened a business account with this branch and they have been above and beyond helpful, kind, efficient, responsive. It’s been a great experience with excellent customer service.”
10AM - 5PM
14175 St Germain Dr, Centreville
Banks
“I have been a patron and customer of the Centreville Citibank since 1998 when I opened my account. I've stayed because of the outstanding customer experience. The tellers and advisors welcome me by name, they are patient with me and go above and beyond. Most recently, when I thought I lost a cashier's check, one of the tellers came out to my car and helped me search the parking lot. While Citibank is a corporate mega-bank, our Centreville branch operates and treats us as neighbors.”
9AM - 6PM
13826 Lee Hwy, Centreville
Banks
“I haven't been super happy with PNC's customer service, but this branch is the best one I've ever been to. Justin was very helpful in correcting what other branches and online staff had screwed up. He gave us excellent information. He made us feel like we were valued customers with his determination to fix the issue we were having. He was knowledgeable and personable. I highly recommend this branch if you have PNC accounts.”
“Diego was beyond knowledgeable. It never felt like I was in a bank I felt like I was at a friends house being given the best financial options and the tools to the trade of financial intelligence. I see why everyone hates traditional banks and is always raving about this place. All I did was open a traditional checking and savings but when I did at truist and bac it felt like torture and work, it wasn't like that here. Thanks again Diego.”
9AM - 4PM
9408 Grant Ave, Manassas
Banks
“Sarah Henderson here is the best! She not only excels in her professional capacity but also stands out for her exceptional kindness. Her warm approach towards clients creates a welcoming atmosphere, making every interaction a positive experience. Sarah's combination of financial expertise and genuine care for customers sets her apart, making her an exemplary worker here. I wholeheartedly appreciate her kindness, which contributes to the overall excellence of M&T Bank's customer service.”
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“I want to shout out to Shaymaa at Bristow Chase.
She assisted my son, whose account had been hacked, by calling and advocating on the phone for one and a half hours, and he was finally able to access his account and dispute the unauthorized transaction.
I'm an 8-year Chase customer and was disappointed by how Chase handled unauthorized transactions that my son experienced. I decided to move to another bank, but with Shaymaa's help, I changed my mind.
She is an expert in financial services and customer care.”