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“Really great and fast customer experience from Steven Escobar and Michelle Edwards. Very helpful and knowledgeable on key matters I sought assistance on, valuable resources for the credit union.”
“Elena was sweet, helpful and caring as I opened my account with BOA in 2022 and recently faced account closure due to it being compromised. She was very empathetic towards my situation and went the extra mile to help, as well as going above and beyond.”
“I had an outstanding experience at this branch and want to recognize Bismita Shrestha for her exceptional customer service. She was incredibly professional, patient, and attentive throughout the entire process.
Bismita took the time to clearly explain everything, answered all my questions without rushing, and made sure I felt comfortable and confident with my banking decisions. Her friendly attitude and willingness to go above and beyond truly made a difference.
It’s rare to come across someone so dedicated and genuinely helpful—she is a real asset to this branch. I highly recommend asking for Bismita if you visit!”
“Adriana is very respectful and nice! She’s always so helpful and knowledgeable. I wish I could find someone like her every time I visit Apple. She’s such a good asset to your institution. Thank you Adriana!”
“Julia & Destiny were very helpful and professional in their role. Julia took the time to clearly explain things about wire transfer and makes the process smooth and stress free. Her friendly attitude and strong knowledge truly make a positive difference for us.
One again Thank you Julia and Destiny!”
“I had a wonderful experience at the Bull Run Bank. The staff were incredibly helpful, professional, and welcoming from the moment I walked in. They truly go above and beyond to make sure customers feel supported and understood. Every question I had was answered with patience and care, and I never felt rushed. You can really tell they care about their customers and take pride in what they do. Highly recommend this branch to anyone looking for excellent customer service and a team that genuinely wants to help.”
9AM - 5PM
7801 Sudley Rd, Manassas
Banks
“Simon Moon was amazing and very professional!! He has the best customer service skills that I have experienced at any chase location. Thank you for making my visit an absolute pleasure!!”
“I opened a business account with this branch and they have been above and beyond helpful, kind, efficient, responsive. It’s been a great experience with excellent customer service.”
“If you’re looking for a bank, stop searching. This is it. And Nikki Merkle is the reason why.
I cannot say enough about Nikki Merkle at United Bank on Liberia Avenue in Manassas, VA. She worked with me for over two and a half years through a very detailed and demanding compliance review, and I genuinely could not have SUCCESSFULLY made it through that process without her!
Nikki consistently went above and beyond—tracking down documentation, proactively providing information I didn’t even know to ask for, answering calls, returning emails promptly, and always doing it with professionalism, patience, and a positive attitude. No matter how complex or time-sensitive the request, she showed up every single time.
What sets Nikki apart is not just her competence (which is exceptional), but her care. She treats you like a person, not an account number. That level of service is rare today.
Because of Nikki and this branch, my entire family banks here, and I refer all of my clients to her specifically when they’re opening accounts. Quite frankly, you couldn’t pay me to leave the type of service they provide. If Nikki ever left this branch, we’d have to seriously reconsider banking anywhere else—that’s how much she means to me, my family, and my clients.
United Bank is fortunate to have her. If you bank here, ask for Nikki. You’ll immediately understand why!”
9AM - 5PM
10040 Dumfries Rd, Manassas
Banks
“I have been banking with this organization since First Virginia Days. My best experiences have been during the last 6 years with Homaira Anwari. She is the epitome of customer service. Always kind, courteous, knowledgable and helpful. We have a wonderful banking relationship. She is and always will be my go to banking person!”
“You get the best of professional help when it comes to open an account any questions they don't have a problem answering them everybody there is really kind and nice and respectful I've never been in another bank to pay all the people and they were kind and sweet I'm very professional and very very helpful”
9AM - 4PM
9408 Grant Ave, Manassas
Banks
“Sarah Henderson here is the best! She not only excels in her professional capacity but also stands out for her exceptional kindness. Her warm approach towards clients creates a welcoming atmosphere, making every interaction a positive experience. Sarah's combination of financial expertise and genuine care for customers sets her apart, making her an exemplary worker here. I wholeheartedly appreciate her kindness, which contributes to the overall excellence of M&T Bank's customer service.”
9AM - 6PM
9800 Liberia Ave, Manassas
Banks
“I had a truly wonderful experience this morning. I came in to open a new account, and Bismita assisted me throughout the entire process. She was not only professional and knowledgeable, but also incredibly kind and patient. especially since I had my kids with me.
As any parent knows, children can be a bit energetic and noisy, but Bismita handled it all with such grace. She never once made us feel uncomfortable. Instead, she was warm and welcoming, even helping to gently guide my kids to sit down while we completed the paperwork.
She made what could have been a stressful errand into a smooth, pleasant experience. I truly appreciated her kindness and professionalism. Thank you, Bismita and thank you, Bank of America, for having such wonderful staff!”
9AM - 5PM
9201 Church St, Manassas
Banks
“I recently visited the Old Town Manassas Truist bank branch to explore loan options for my dream truck, and I'm thrilled with the experience. Mahlet Yohannes, the branch manager, was exceptional throughout the process. She took the time to understand my financial situation and goals, then expertly guided me through various loan options.
Mahlet's knowledge, patience, and dedication were impressive. She explained everything clearly, answered all my questions, and worked diligently to secure a loan that fit my needs perfectly. Thanks to her efforts, I was able to obtain financing for my new truck at great terms.
Mahlet's professionalism and genuine care for her clients truly stand out. If you're considering a loan in the Manassas area, I highly recommend visiting this branch and asking for Mahlet Yohannes. Her expertise and commitment to customer service made all the difference in my loan experience.”
9AM - 5PM
8323 Sudley Rd, Manassas
Banks
“I feel this is the best United Bank I patronize. Allen & Ariel are always very helpful & friendly. I can call anytime to get my balance and they don't get angry with me because I call quite frequent. I love this branch because I have a personal connection with all of them. I sometimes even bring "treats" for them to show my appreciation. You should try being a little more considerate of the responsibilities they have in order to service you, as the public sector.”
9AM - 6PM
8401 Digges Rd, Manassas
Banks
“My husband and I went in to this location last week to close our accounts, and were surprised at how easy and quick everything went! We ran into a little bit of a snag trying to close our checking accounts, as they had pending charges, but Noor helped us so we didn't have to come back a week later. Noor was so helpful and kind, it made us appreciative that even while closing our accounts, we were well taken care of!”
9AM - 5PM
7800 Sudley Rd, Manassas
Banks
“Anum was amazing today! She was patient, kind, and professional. Good job!
Michael, is another employer who has helped me out since working with him one year ago.
These 2 employees deserve some form of recognition from their manager.”
“I'm surprised at the negative reviews posted here. I used this branch when getting a mortgage on a property out of state. Even with the challenges of navigating the rules and needs of a different state, the employees were always professional.”
9AM - 5PM
9012 Church St, Manassas
Banks
“Everyone there was so friendly! I'm a foreign graduate student and I needed to open up a checking account so my parents could help me with my college expenses. It didn't take long at all to open up my account, and I was really impressed with how nice the bank was inside.”
“(Translated by Google) Personally, I have my money here since 2016 and to date everything is fine.Personally, I have nothing more to add than ✌?✌(Original)En lo personal tengo mi dinero aqui desde el 2016 y hasta la fecha todo bien.En lo personal no tengo màs que agregar que ✌?✌”
“✨i have been to sooo many banks and this is the best bank ever in my entire life. i walk in and am greeted so nicely and it is so nice of an atmosphere. i don't mind waiting to my favorite teller the lady with the glasses she's so nice and accommodating to my needs every time i visit. i wish i could give this place 100 stars. i will drive from anywhere to only come to this particular bank. i highly recommend 1000% guaranteed satisfaction✨”
9AM - 5PM
7915 Sudley Rd, Manassas
Banks
“As a small business owner who makes almost daily deposits, I love my friends behind the counter!! And the new enhanced detail on the deposit (check pictures) is a terrific addition!”
“Alicio is a great branch manager and his staff as well, Any time I call or walk into the branch always there to help out I'm grateful to be member thank you so much.”
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“I was recommended to Woodforest National Bank by a friend, and I’m really glad I gave them a chance. The process of opening my business account was extremely easy, smooth, and stress-free. The staff was very helpful, patient, and professional throughout everything. They answered all my questions clearly and made sure I understood each step.
What stood out most was how welcoming and supportive they were. Starting a business account can sometimes feel complicated, but they made it simple and fast. I truly appreciated the customer service and the way they treated me with respect.
I definitely recommend Woodforest National Bank to others looking for personal or business banking. If you want a bank that’s helpful, easy to work with, and cares about customers, this is a great choice.”