Giant Food is a neighborhood store that has operated for over 75 years with a goal of delivering selection, quality, and value. The store offers great Bonus Buy deals, along with safe curbside pickup and convenient contactless delivery. Customers can shop online for coupons, loyalty rewards, and to start online orders. Many reviews highlight that the employees are kind, friendly, helpful, courteous, and pleasant, often working with a smile and creating a positive and welcoming atmosphere. The staff is described as exceptional, with attention to detail and efficiency. Multiple customers express love for the employees and note that the staff are always working. Opinions on the store's condition vary. Some customers find the store clean and well-organized, noting that cleanliness and organization are maintained. They appreciate the variety within products. However, other reviews strongly criticize the store's appearance, describing empty end caps, rotten sale items in the produce department, unfilled holes, and a lack of attentive staff. One customer was disappointed with dry, poor-quality produce purchased on sale. A major point of frustration is the recent change to the automatic checkout machines to charge for plastic bags. This has created enormous problems for consumers, wasting time and patience. The change has caused long lines at the staffed cash registers while the automatic area is now sparsely occupied. The bags are described as disastrous quality, breaking easily, and the policy is very unpopular with both customers and workers. Some customers suggest removing the bag charge and restoring the machines to their old function. Overall, Giant Food is noted for its friendly staff and historical value, but experiences with store upkeep, produce quality, and checkout efficiency can be inconsistent and frustrating.
Mel was in produce and helped find all we needed. We are from out of town and he was very pleasant and helpful. He is new but is an asset to the organization.
March 2026
Great grocery products with excellent prices and wonderful customer service!
December 2025
Prices higher than should be. No salad bar. Usually has wide variety of product choices. Layout of shelves not intuitive. Somewhat difficult to find items unless you ask.
