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January 2024 by Soraya Vega
I had a previous issue related to the return policy. However, Sam, the Store Manager, expeditiously made it right, and Gina and Ann kindly processed the return at the store. Looking forward to future purchases!
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September 2023 by Tom Tran
To Whom This May ConcernMy wife and I have been doing a major remodeling project for our single family home in Woodbridge.About four weeks ago, we happened to stop by the Tile Shop location in Chantilly while in the area. We had bought a lotof products from the store over the years, but mainly in the Springfield location. So, this is our first time at Chantilly location.We were greeted with a great smile from Miss Teishana Jenkins. We were planning to remodel 5 bathroomsso we brought the main tiles of the floor and walls of these bathrooms to find matching accents tiles anddecorative patterns.Teishana spent more than 2 hours to help us to pick the accent tiles to match with our main tiles. Her expertise and artistic taste were a big help for us to narrow down the colors and styles. Afterthe first meeting, we continued to send her email to ask her for advice on modifications and re-arrangements.She patiently help us through the process.After almost a month of communication, we finally made the final choices with her constant fine tuning to make sure we are happy and satisfied. She had to spend 3 and half hours with us in that last session.We know that we are not easy customers. So, without Teishana's outstanding help, we would not be able to come to the final layouts that fit our preference and budget.We truly enjoy working with Miss Teishana Jenkins and we strongly recommend her to anyone who hasa need for bathroom remodeling.Sincerely,Tom
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August 2023 by Amal Araya
Teishana,Is professional and polite, very helpful, and creative she explained everything in details. I am very pleased with her service.
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August 2023 by Ray Whitehead
Fabulous service and great design support were the experiences we had while doing business with Aldo and Teishana at the Tile Shop in Chantilly. They guided us through the selection and sampling process and made our transaction and delivery smooth and carefree. Highly recommend.
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August 2023 by Jim Calloway
Worked with Shauna at the Chantilly location, I’m a widower and relied on her to make sure my colors matched. She was very helpful, and I’m happy with the result.She located two travertine corner seats at a different location that she didn’t have in stock that I needed asap and the store was actually closer to my home. Very helpful!
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August 2023 by Joseph Ford
I would like to share with you that Teishana Jenkins is a wonderful senior designer. I came into the Tile Shop in Chantilly, VA in search of tiles because I needed to redesign my bathroom. As soon as I met her she was very helpful. At first I was not sure what I wanted but then she started showing me the different tiles and explaining to me the different kinds of tiles that may be suitable for my project. She was very knowledgeable, kind, and very patient with me. She took her time in helping me find the right tiles for the project. All I can say is that she was wonderful. I could not have had a better customer experience. A few days after buying the tiles, I started working at installing the tiles. I reached a point where I was about to run out of tile. I came back to the Tile Shop, and Shana came to my rescue. Even though her store did not have the tiles I needed to finish the job, she called other stores in the area until she found a store that had what I needed. She saved my project from remaining unfinished for an unknown period of time. I needed to finish the job ASAP because I had relatives coming to town. Leaving the job unfinished, even for a few days, was not an option. Thanks to Taishana I was able to finish my project right before my relatives came to visit. Teishana's customer service is remarkable. She really cares for her customers. You are very fortunate to have her working at the Tile Shop.
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August 2023 by Shannon Wintruba
I am remodeling my aunts bathroom and went here for the products. There was a small hiccup and they sent the wrong tile to the house. The delivery service also damaged 3 of the wall boards. Somer and Ken immediately took care of the problem. I recommend this store and ask for Somer and/or Ken!
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April 2023 by Cynthia Rinaldi
Taylor is wonderful. He’s been very helpful in getting the samples and materials we needed in a pinch! Thank you, Taylor!
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March 2023 by AS O
Sam the manager went above and beyond in helping me choose the right design for my project. Sam is skilled, knowledgeable and has a great understanding of design concepts. His design team all were helpful and knowledgeable as there are many options avaliable at this location. This made my project a breeze! He assisted me till the end of my project. He also assisted my contractor with everything he needed. Highly Recommended! Customer satisfaction is this stores top priority.
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February 2023 by Mimi A.
We needed tile for 2 bathrooms. We purchased from both The Tile Shop and Mosiac Tile in Chantilly. We will never do business with The Tile Shop again. Although the person who helped us with nice, the rest of the team could use some lessons in customer service. There is an older woman working there who is extremely unfriendly and obtuse. If you call for an invoice, they refuse to send you one. They only send invoices to your contractor. This is in stark contrast to Mosiac Tile who will send it directly to you as well as your contractor. They practice total transparency there, but not the Tile Shop. I refuse to do business with a company that does not put the customer first. My contractor only used the Tile Shop because we requested them to. This is something the company doesn't understand. Stay away from this place. There are far better places to buy tile with friendlier people. We are now in the midst of picking out tile for a kitchen remodel and they will not be getting our business!
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January 2023 by garvit singh
Unwelcome staff and long wait times to work with any staff. I wouldn’t recommend this place, there are other tile shop locations, better than this one with much more helpful staff. If you are just coming in to take a look at the tiles for ideas then sure make a trip but if you seek help from staff go to other tile shop locations.
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September 2022 by Ramani Pandurangan
Aldo Martinez Hernandez in the Chantilly Tile Shop store provided outstanding customer service when we visited the store to look at Kitchen and Bath tiles. He was very knowledgeable, efficient and he fully understood our needs and was very courteous. He patiently worked with us as we changed our selections to match new countertop colors. He coordinated between different Tile Shop stores to get us the samples.Aldo deserves excellent recognition.
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September 2022 by Rita Etchell
We were oversold on all tiles when we went to return the most expensive ones we were told they were discontinued. We had double amount needed for a shower floor at cost if $700+
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May 2022 by Tariq Mirza
It’s 3:53 pm, the doors are closed, when the closing time is 4:00pm. And the team is sitting at the counter behind the doors.
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April 2022 by A W.
Just went into the store. There were four employees and not a single one acknowledged me during my entire time there. It is a shame because they lost out on a customer with a healthy budget. I was amazed that not even the manager said anything to me. They seemed to be attentive to a "select" clientele only. What year is it? So sad
