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December 2023 by Madeleine Ledford
Y'all are amazing. Seriously. In this day and age in which the ability of employees to service customers is so strained by all the factors ( under staffing and over working) it says so much about a business to walk into a space and to engage with a very knowledgeable staff who seem to genuinely enjoy their environment. Not only was my bike fixed in record time, the service and customer care was exceptional. You have not only made a customer for life but I have been raving about the whole experience since to anyone i know who has a bike. Good work y'all and ride on!
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October 2023 by Jackson Lindsay
Curtis in the service department was great. He got my issue taken care of quickly and was friendly and easy to work with. Great service at an affordable price.
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August 2023 by Kenneth Hess
We needed a bike done on short notice so our son whose in the Navy could get around his base for school.The staff made it a priority and we got the bike back the next day. Thanks to Shaina and Curtis that fixed his bike.They helped us pick out a bike rack and made sure they showed us how to install it.I would highly recommend this store whether your new to biking or not
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August 2023 by Anna Culver
I took my daughter’s bike in and they speedily replaced the inner tube, at a very reasonable cost. Although we could have done this ourselves, the likelihood of actually getting around to it was very slim!
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August 2023 by uᴉʞuǝɾ
The perfect place to suit all your bike needs. They've got tune-ups for your bike, maintenance service, bike accessories, and a variety of different bikes to buy from. I mountain bike on a trek roscoe and this little shop is great, since they seem to specialize in trek bikes. Don't forget that their service is perfect! Very friendly and reliable about bikes. Highly reccomend Blue Ridge Cyclery.
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July 2023 by Kevin Shifflett
Everytime I break my bikes, you never fail to repair them fairly and very fast!!!!I appreciate that work ethic , and proffesionalism, and customer service!Superb staff!
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June 2023 by Duane Horn
BRC had the bike and color I was looking for. Drove 1 1/2 and was not disappointed. Shannon took care of the sale.Thanks BRC
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May 2023 by Scott Vann
The staff behind the products and services are the corner stone of this establishment. Every single experience has been top notch; yielding professional skills & knowledge along with a personable and friendly attitude. Shopping local isn't always easy but these guys make it worth it. Thank you to the whole team.
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May 2023 by Hubert Newton
Kudos to Shaina for taking the time to help my wife and I purchase our Treks bikes (Marlin 5 and Verve 2. She was also helpful in assisting us with additional safety items (helmets, spare tubes, etc.).
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May 2023 by Chad Bryant
Staff is very friendly and knowledgeable. Recent visit was for brake adjustment. He tested all components to ensure quality then fixed the issue without hesitation. Very satisfied with the technician going above and beyond to ensure bike safety.
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April 2023 by Luke Crouthamel
The customer service is unmatched. I was out of town on a work trip for a couple weeks and asked my wife to drop off my fork to be serviced. She called blue ridge a few minutes before arriving and a team member offered to come out to the parking lot so my wife could stay in the car with a couple sleeping kids. A few days later, Curtis called saying it was done and was more than willing to hold onto it until I got back into town. I put the bike back together yesterday and was very pleased with the job well done. I can’t thank the team enough.
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April 2023 by Kent Hart
I bought a trek Roscoe 8 and I am extremely happy with my bike and the service. I test rode a couple of bikes in the downtown store to find my size. The downtown store did not have my size but they found one in the north store that was my size. They called the north store for me and had them swap the tires over to tubeless before I arrived. Will at the downtown store and Shaina at the north store were both super helpful. Shaina set my fork to my weight, mounted by bottle cage and gave me a free water bottle and set my seat height for me while I waited . I had a great experience at both stores and I love my bike. I highly recommend blue ridge cyclery.
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March 2023 by Charles Wright
The team at Blue Ridge Cyclery were fantastic! I felt welcome right away and all of the staff were very courteous and helpful. K.K. in particular, took the extra time to ask me questions and help me make an informed purchasing decision, as well as guided me through individual product functions so I felt comfortable understanding everything. I am very pleased overall with my new bike and will definitely be a repeat customer.
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January 2023 by Charles Carter
Thank you for the superb job you did servicing my Marlin 7 and my wife’s Skye bikes. We couldn’t be more impressed with your work and attention to our needs. Even with 11,000+ miles on it, her Skye is like new! She’s delighted. As for my Marlin 7, it runs better than it did out of the box. In particular, you completely fixed the front brake chatter and fork rattle. More importantly, you fixed the annoying chain slack (excessive play in the crank) and noisy shifting mechanism. I don’t expect to have any future problem with the chain sucking off the front chain ring. Shifting, rolling and braking work super smoothly. I’m glad I replaced my donated Marlin 5 with a new Marlin 7 and I'm hugely pleased with your excellent service. Speaking of my Marlin 5 bike, I am delighted that you accept donations to Bikes for the World. It’s a great cause and I am happy to participate in this effort. This is a plus to offer your customers on top of great sales and service. I’m relieved I found you for future care of our bikes.
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December 2022 by Erik Knebel
Really great bike shop! I visited multiple times and took multiple test rides until I found the bike for me. They helped me with sizing and were extremely knowledgeable. Would recommend!
