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July 2025 by Deborah James
Great rental agency. I've used the often and my car is always waiting for me. Ok n the rare occasion it has not been- a suitable acceptable car has been
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July 2025 by Aaron Sedely
Would not allow me to pay using tap on phone despite allowing it for a card. Made no sense. Gave no heads up prior to arrival. No signage either. Was unable to rent a vehicle.
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June 2025 by Elizabeth Glascock
Been renting for years from here and have always had the best experiences
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June 2025 by Greg Lohr
Super convenient. Super easy. Super service. Super return. Thank you for all your help!
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May 2025 by Joe Stone
Great service, comfortable autos, reasonable rates.
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April 2025 by Wissam Zaatar
Very good experience.
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April 2025 by Art Johnson
Great experience renting in Charlottesville, terrific car, staff was very helpful and thorough.
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April 2025 by Jeff Alston
Professional and courteous. I highly recommend Enterprise.
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August 2024 by Jes D
I've rented multiple times, from several locations. Always great service
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August 2024 by Angela Bennett
I have been a loyal Enterprise customer for years, but will be finding another rental car company next time. We recently rented a car when flying into Virginia for a family wedding and found the car had not been washed. It was filthy. There was nobody at the exit to talk to, and we were on a tight time table, so we had to leave the airport before addressing the issue at the onset.
When we returned the car, the customer service rep asked how our experience was and we told her about the unwashed car. She was very nice, apologized, and said she would talk to the manager to see what the company could do to 'make things right.' I could see her talking to the manager who repeatedly was shaking her head no. When the customer service rep came back she said, 'Next time we hope you have a better experience.' When I asked what they would do to make things right, she said they would try to improve their car care in the future and looked forward to having us back. No offer to 'make things right' for us that day. We left and will not be back.
Offering even a small discount or some other type of compensation would have been the smarter play, Enterprise. The way to keep customers loyal is to put the customer first, not to 'make things right' by saying you will do better next time. For us, there won't be a next time.
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July 2024 by Carla Rodriguez
Friendly, efficient and get me on the road in minimal time each visit. Only downfall is they are not open late if you get delayed. Had to use another service on one trip.
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July 2024 by J E
Great, friendly, and fast service! We loved our vehicle (Volvo SUV) and we got a 5% discount on the prepaid fuel option. Would definitely use Enterprise again!
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July 2024 by Dorothy Peterson
Very satisfied customer
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July 2024 by BRANDI ROSS
Greta experience will use enterprise again for all my travel
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July 2024 by Sam Kendrick
Staff was excellent. Car was clean and in good shape. Apple CarPlay actually worked!
