Kroger is a well-regarded grocery store known for its wide variety of quality food and household products, including fresh produce, meats, dairy, and home goods. Customers appreciate the store's great selection and decent prices. The staff is often highlighted for their friendliness, with particular praise for a new employee who has made a positive impression. However, some customers express frustration with the self-checkout experience, noting long wait times and feeling overwhelmed. There are concerns about being charged for bags at self-checkouts, especially when no paper bags are available, which some see as unfair. Additionally, issues with the pickup service have been reported, including excessive bag use and lack of communication regarding order substitutions. Despite these challenges, many shoppers continue to favor this Kroger for its overall quality and convenience, often choosing to travel extra distances to shop there. With ongoing feedback from customers, there is hope for improvements in checkout efficiency and pickup order management.
1 person bringing out pick up orders!!! These people need more help and more money!!! Since your executives readily admitted to price gouging during the pandemic, PAY YOUR PEOPLE!!! I have waited 45 minutes from my scheduled time.
June 2024
The manager Fritz is a prick to everyone. He has a problem with every employee and contractor. He is rude, disrespectful, and discriminating. Never work for this man and if Kroger was wise they would get ride of him before they lose all their employees
March 2024
Horrible service, especially seafood and meat counter. Waited 10 minutes before leaving because no one can out to help
