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“Came in to fix my daughters screen and asked about my charger port they explained it probably was just dirty and they cleaned it and it works fine now but my daughters phone look brand new I’ll be back tomorrow to fix my own screen”
“Our son lost his phone in the Rivanna on a tubing trip. This store was so helpful, especially Jennifer who helped us not only secure a new phone but a great deal! Really appreciate everything they did to help us out.”
“Had issues with my son’s phone, was on the phone with Verizon all day trying to resolve it. Decided to walk in to this store since we were driving by. Thank goodness Nick was there! He was able to resolve the issue. He was calm and said no worries we got this. Even though it may have taken an hour. Thank you so much Nick for helping us out on our crazy day!!”
“THANK YOU OMAR!!!! I was so tired of my horrible Straight talk service that I drove across town with only minutes to spare before boost mobile closed. I needed to switch my service to boost that day. I asked Omar if he was about to close and would completely understand if he could not help me. But he was more than willing to help me and said it wouldn’t be a problem. His kindness never wavered. Even though I was clearly anxious and frustrated by my situation. Because I needed my phone to work immediately. But he made it such an easy process and was not bothered by the fact that I had arrived at closing. He even said he was happy to work. I have never experience so much professionalism in retail before. Omar is a star and I am so glad I made a decision to switch that day and was able to meet him. Thank you again, Omar! My service is working just fine now that I have switched to boost mobile.”
“After a horrible experience elsewhere, Michael at this location restored my faith in Verizon. He was efficient, knowledgeable, and kind. For anything I need in the future I will be coming to this location.”
“I recently had an outstanding experience at my local AT&T store, and I just have to share how incredible the representatives were, especially Carlos and Dana.
When I walked in the other day looking to upgrade one of my phones, Carlos was incredibly patient and understanding, especially since I don’t always grasp the latest technology. To my surprise, I later learned that he’s actually the manager! It’s clear that he’s the right person for the job—he has such a friendly and personable demeanor, and he never came across as pushy. Carlos even informed me about AT&T’s home internet service, which I had no idea they offered. I mentioned that I have a business studio that requires reliable internet, and he helped me realize that switching to AT&T would save me money without sacrificing quality.
There was a small issue with my account that needed addressing, and Carlos took the initiative to jot down my phone number to communicate with me via text. This level of customer service made me feel valued and supported. A few days later, I returned to the store to upgrade more devices, and I was thrilled to see Carlos again. It was wonderful to witness how he interacts with his staff; he’s a fantastic leader and truly sets a positive tone in the store.
I also want to give a shout-out to Dana, who has helped me in the past. Her energetic personality and cheerful spirit really brightened my day, especially since I’ve been facing some personal challenges. I love her playful banter with the other staff members; it creates such a welcoming atmosphere.
This store has become my go-to spot. No matter where I am, even if I find myself in another city, I’ll make it a point to come back here. I highly recommend this location, thanks to the exceptional service from Carlos and Dana!”
“Had to get my phone swapped, was helped by a gentleman named Carlos, very friendly and helpful, sat and bantered while we waited, the rest of the staff were just as friendly aa well!”
“Okiver is amazing. Cost was less than I expected. One day turnaround. Discussed all kinds of options and his knowledge was impressive Better and less expensive than all other options”
“Received great customer service from the Manager at this location and all the staff very patient and answered all questions very knowledgeable with the metro experience will definitely be back with more business”
“Yesterday, My mother an I went in to Charlottesville location for a upgrade, we met with Lee Frye he promptly helped us figure out what plan suited us best and saved us a decent chunk on our monthly bill. Couldn’t ask for any better customer service. Highly recommend him and this store.”
“Phillip and crew are genuinely helpful and great guys. During the most recent outage for service (while replacing my phone) I watched them explain and handle the situation with great concern for their customers. I got my phone and deals applied from their handiwork and greatly appreciated their attention to me and other customers simultaneously. Good folks!”
“I went to this location after receiving no help from Boost Mobile customer service. I called Raghav and told him the issue I was having and he assured me he could help. When I arrived, Raghav begin fixing my problem! There were plenty of hi-fives and smiles once everything was finished. Going here saved me a lot of time, money, and frustration! Thanks so much!”
“Waiting time was a little long but it’s to be expected at certain times. Shout out to team member Mohamed. He was quick and knowledgeable. He solved our problem almost instantly.”
“I had a great experience with Josh this morning. All technical and setup questions answered. He helped walk us through getting the T-Mobile Internet rolling. Thank you!!”
“Needed a fix for transferring data to a new phone from a phone with a broken screen. Rob was awesome and took care of things quickly! Super knowledgeable and helpful!!”
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“Let's be clear: AT&T is an evil, soul sucking corporation that has been directly responsible for some of the worst parts of human history since it's very foundation. I despise them, and we are all paying too much for what we get.
That said, Ricky and Scott are really cool guys, who have helped me and the family twice now and did a decent job. Thanks, guys.”