The Verizon store on Rio Road in Charlottesville is a corporate location noted for its excellent inventory, making it a reliable choice for finding phones in stock. The manager and staff are frequently described as excellent, friendly, efficient, helpful, and knowledgeable. They provide stellar customer service, going above and beyond to help solve problems, set up new phones, answer questions thoughtfully, and ensure a great experience. While the store can be busy, appointments are available. Customers report being highly pleased and indicate they will return for future business needs. The store offers in-person services, online order pick-up, and various shipping options.
Amazing customer service! Me and my girlfriend are currently sitting in here when they close in 5 minutes and they are so friendly. Thank you so much, 10/10 service!
February 2026
Rob was amazing and extremely professional. He solved all my problems effectively and efficiently. Couldn't have had a better experience. He is a credit to Verizon.
February 2026
I made an appointment online to upgrade my phone. Rob Morris was very knowledgeable, took the time needed to help me with many specific issues, and looked for ways to save money on my plan.
