PetSmart is a large pet supply and services retailer. Customers report generally positive experiences, with many noting the staff as being super nice, helpful, professional, and going above and beyond. Specific positive interactions include employees patiently explaining animal care and assisting with moving large items like a cat tree to a customer's car. The store offers a wide variety of products for many types of pets, though one reviewer suggests staying away from the Whisker City product line. Services like dog training are also available, with one reviewer praising a trainer for amazing, passionate, and applicable advice. While most experiences are positive, one reviewer mentions a past mishap that changed their patronage. The store also sells live animals, such as reptiles and scorpions, though impulse purchases of these animals are strongly discouraged without proper care knowledge.
Found just what I needed. Cashier was very helpful when I asked her questions about what I was buying.
February 2026
I get all my snake stuff ( other than mice I don't buy mice from them I have a local person near Scottsville who I deal with for rats) we spend a good 200 a week here and love it. The 5th street location is fabulous.
