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February 2024 by Bill Sturm
Big selection of pet stuff.
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January 2024 by Selina Iseli
Everyone very sweet and knowledgeable....great place to take your animals
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January 2024 by Kat Sjordal
I’m not sure how this is not animal cruelty. They have other fish in tanks that have way more room, but these fish literally look dead. They aren’t moving, but are very much alive. Sad way to live; made me very depressed that I had to leave.
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January 2024 by PRPLCH K
Kaitlyn took exceptional care of my fur baby. She groomed him exactly how I requested. Very pleased!
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January 2024 by Shonta Hopper
My sweet Bella had a grooming appointment today, I got there the time of my appointment to find out they canceled my appointment, they claim they called and left a message WASN’T NOT TRUE. As much money l spend there, someone could call and apologize. I asked Alex who claim they called me he didn’t answer me nor apologized for the inconvenience. Definitely will not shop nor get my sweet girl groomed there.
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January 2024 by Ann G.
Excellent groomer, my poodles and Doodle go there regularly. Highly recommend their grooming service.
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December 2023 by Sheleigha
Always clean and well stocked
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November 2023 by Kristen Pierce
The day before Thanksgiving in the evening we were so impressed with the young lady that was feeding the critters. Specifically she was feeding the lizards, scorpion... And so was spraying down the reptile tanks. She not only allowed my daughter, husband and myself to watch but she explained everything she was doing and my daughter got some valuable information. She was also at the register when it was time to leave and she was so very nice, helpful and professional! I've always had positive experiences when I go into this PetSmart that's near Merchant Rd. at the new 5th street station in Charlottesville VA but this young lady went way above and beyond for me and my family.
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November 2023 by Jess Schneiderman
Was told I had to leave the store because I had a dog in training with me. It was raining and I was using the store as a public outing for the dog. There are no signs that say you can’t bring well behaved dogs in and nothing on the website either.
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November 2023 by Raz
Only went here once because I was out of the way from the other location I go to but the staff were super nice and this may be frowned upon but I impulse-purchased a Asian Forest Scorpion (which PLEEEEASE for the love of god do not do that if you’re not certain you can take care of it) I already had supplies and things to adjust humidity, and shortly after buying it I bought a bigger enclosure for it too.It’s name is death grips (: super chill. Idk it’s gender
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November 2023 by William Shifflett
Made an appointment with the grooming services over a month before the actual cut date. Went in for the appointment just for them to tell me they were too busy to take my dog. Seemed like employee lazyness. Now we must wait another month
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November 2023 by Nona ..
Review this store sucks and should be closed forever! Employees are rude and so is the assistant manager. Groomers are very rude; they turn heads after they make an appointment, and I come in from Greene County, then call the manager back to tell me they can not take my dog to groom. Why because I made a complaint. That is a lie. The last complaint I made was why they didn't want to groom him. That is not a good reason for me. They had a girl, her name was Diane, and she was great! I only take my dog to be groomed 4 times a year, and the place is convenient. I was so mad leaving this place that my little dog poop on the floor, well deserved.
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September 2023 by Dehlsaev Daeorhis
Anna was very friendly and had my online order ready super fast! Great service.
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September 2023 by Ohkaytacos
Brought my dog here to be groomed. His rabies expired last month. Despite wearing a current tag, they required records from my vet. Ok fine. My vet opened in less than ten minutes. They canceled his appointment afree we’ve driven 45 minutes there and refused to groom him because they had another big dog coming in and didn’t have time to wait. You can’t wait 7 minutes? What if he was uncooperative? Do you just not finish? Do you force him? Terrible customer service. Won’t be back. My dogs health and safety matter most.
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September 2023 by Beth Mulvihill
Always good service and employees that can help you if you need it. They know pets
