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June 2025 by Room Mother
Good place to get passport photos taken. I got them for myself and my young children. I also like the color copy machine here,
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May 2025 by Erin Monroney
An unusual Staples experience. I went to the downtown Staples, where a young associate helped me find the product I was looking for. Additionally, an unruly man, staggering, flailing his arms, slurring his words, angered another customer by following her and her young child. The staff kept an eye on him while shadowing me and the angered customer (like guards in basketball) to make sure we were not harmed. All was handled calmly and professionally. The other customer claimed she had called 911, but if so, they had not arrived before an associate made sure I got to my car safely. Thank you for going above and beyond.
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May 2025 by Frank Feigert
Excellent product (desk chair) and very helpful sales associates. Highly recommend.
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May 2025 by Anne Marie d'Epagnier
I placed a print order online (simple doubled-sided handouts) to pick up same day, but called the next day to pick it up. The order was done incorrectly and the employee said that I didn't provide the right documents, which I had. He corrected it and I left. I needed a duplicate of the order, which I placed in-person with a different employee. He was going to charge me more for the order, so I showed him original receipt/order and then he corrected. Told me I could pick up the next day at 4pm and I paid. I called next day to ask if it could be ready by 2:30pm because someone else would be picking it up. He said it should be ready. My friend went to pick up at 3:15pm and the employee was rude to her saying it shouldn't have been ready until 5:30pm, but he gave it to her. Then he said it was not paid for and charged her, but the amount was more than original receipt, which I had already paid. So she had to put the order on her own credit card in order to get the order. Next day, I called to complain and get a refund for the double charge, and in order to get the refund, either I or my friend has to come into the store with receipt and credit card. It was not our mistake and we are having to go out of way to correct things. This was the worst experience ever. We will not be sending our printing orders to this Staples again. Either improve training or systems, or hiring more competent employees!
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April 2025 by Rick France
I find Staples to be friendly, helpful, and kind. The store is always easy to navigate, and the staff is extremely helpful.
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March 2025 by Penny Cook
You'd have better quality and pricing if you bought your own printer and did it yourself.
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March 2025 by Ginny Craven
The Staples at 243 Ridge Road in Charlottesville always provides great service. The store associates are friendly, efficient and professional and the folks in the Printing Department are super helpful and Knowledgeable. I really like this store and will continue to give them my business and to recommend them to others as well!
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March 2025 by Erik Midelfort
We were very pleased with the help we got from a clerk named Willy, who knew what we were looking for and helped us sort through the various options available. Very good assistance
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February 2025 by Gary Cuccia
Good prices and selection
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July 2024 by Reese
Awesome. Employees are great
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July 2024 by Damon Galeassi
Staff was knowledgeable and sincere in their roles. They got it done in a timely manner. They fixed my computer and my wife's, and made me feel like I could depend on them for future problems.
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July 2024 by Isolina NunezAnderson
associates in the tech department and cashier are always very helpful. The new cashier from Fluvanna County help us with phone.
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June 2024 by Pat Callahan
Very friendly and knowledgeable staff!
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June 2024 by Cheryl Megginson
Charlottesville, Virginia. The young person who helped me was extremely helpful, supportive, knowledgeable and kind. He has helped me before, but I never knew he was a manager. The store was organized and clean.
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June 2024 by Lyndele von Schill
BIG shout-out to Ahmonie who went out of their way to make sure that my passport photo was perfect. The entire experience was painless, quick, and actually fun. Ahmonie is a gem. If Staples really cares about customer service, HQ might want to chat with Ahmonie about how to do it right. BTW: the passport photo came out brilliantly. First time.
