Atlantic Union Bank is a well-regarded financial institution that has earned the loyalty of its customers through its exceptional service and knowledgeable staff. Customers have consistently praised the kind, courteous, and friendly employees, such as Dawn, Tabatha, Rhonda, Kristin, Ashley, and the branch manager Damen, who go above and beyond to assist them. The bank's tellers, including Tabitha, are described as professional, competent, and pleasant, making the banking experience a positive one. Customers have also highlighted the efficiency and expertise of the bank's personnel, such as Dawn Shields and Lora Scott, who were able to quickly and confidently address their questions and needs, including the processing of a HELOC loan in a timely manner. However, some customers have reported a less positive experience, particularly with the Charlottesville branch, where they felt misled about the terms of a HELOC loan. Nonetheless, the bank's customer care team, represented by Renne and Susan, were praised for their efforts in resolving these issues. Overall, Atlantic Union Bank is seen as a reliable and customer-focused institution, with a dedicated staff that strives to provide exceptional service and support to its clientele.
I just want to say that all the tellers at the Pantops location are the best tellers, Dawn, Rhond, Tabitha, Kristin, Ashley and the branch manager Damen. Also, Jennifer, and Jessica at the Barracks Road branch. They all go above what needs to be done. I hope those people get the recognition they deserve. Bruce Duncan
May 2025
The bank teller,Tabitha, accommodated my transaction with a professional, competent and pleasant manner. She is an asset to your business.
April 2025
The doors are always open when they're supposed to be and the employees are always friendly and helpful.
