Walgreens in Charlottesville receives high praise for its exceptional customer service and friendly staff. Many customers highlight the considerate and helpful nature of the employees, who go above and beyond to assist, even walking customers to specific aisles. The pharmacy staff, particularly the pharmacy technician, is noted for their kindness, patience, and efficiency. Issues are resolved quickly, with one customer receiving immediate assistance that exceeded their expectations. The store's bright and cheerful layout adds to the positive shopping experience. Overall, this location stands out for its commitment to customer satisfaction and effective service.
The pharmacy randomly and arbitrary closes during normal hours and for days at a time, leaving patients high and dry when they need prescriptions.
January 2025
Our photo book was damaged—went to try and exchange or refund at Rolkin Rd location in Charlottesville. Stephen and his crew helped us make it right—went above and beyond so we had it for Christmas. Taught my son what true customer service means.
November 2024
I just hung up after being on hold for the pharmacy for 2 hours, 6 minutes on a Sunday am when they were open. Last time I was on hold for more than an hour until someone picked up the phone & then hung up on me. The pharmacy & store have been closed for days unexpectedly several times.
