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June 2025 by Karen Strange
OMG, today I got on with chat and finally got to a real person to change my mailing address on. the website which has been wrong for a year. I had to repeat my what I wanted and what was necessary 6 times. They obviously had not read my chats where I explained things. finally after 45 mins I got a rep to call and we straightened it out.
Awful, I wish there was a better everything but a better internet company but we are at the mercy of what is in our area.
This is an example of the kind of care we are getting now that it is all computer responses.
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June 2025 by David Lista
No complaints about the service at the store.
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June 2025 by TM MOBILE AND FIX
If I can give them -0* I will be happy. Very very bad service. I bought I phone 16 pro max $1263.59 . I paid my credit card. They charged me twice. I asked the salesman why you charged two times he told me unfortunately I did that ,One transaction amount return to your credit card but still I didn’t receive my money. Don’t put your any bank card this company, they are some employees are trying to scam your bank card. Today I run xfinity stor to Bank of America but my problem was not resolved yet. My credit card also charged me interest too.please look at my pictures. Now I can’t buy anything my credit card. If someone knows how can I take them proper action let know please.
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May 2025 by Koi Reaves
Today, on May 9, 2025, I arrived at this location around 11:50 AM for a scheduled appointment at 12:00 PM. By the time I completed the check-in process, it was 11:55 AM. Jerry, the representative, was informed of my appointment; however, he instructed the staff member handling check-ins, saying, 'Don’t worry about it, I got it,' and proceeded to assist another individual who did not have an appointment. I found this behavior to be quite disrespectful, and I also perceived an element of racial bias, as the individual he chose to assist was a white woman while I am of mixed heritage.
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May 2025 by Roger Bartley
In-N-Out very helpful
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May 2025 by Louis Handler
Having to wait in a cue with everyone including sales customers for returns is absolutely unacceptable. This corporation has made it as hard as possible when you end your service with them. L
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June 2024 by Molly G
It’s pretty insane that we pay $110/month for internet and we’re not even able to stream a tv show and use our phones at the same time. Can’t wait for the competing provider to add lines to our neighborhood so we can drop Comcast and pay less for internet.
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June 2024 by Leah Cash
The gentlemen who helped us were great! They fixed my sister’s phone with little to no issues, and she hasn’t had any problems since. Super professional and understanding workers, even in a time crunch, they got it done!
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May 2024 by Raja Hayajneh
Excellent service ?
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April 2024 by Kelly S
Horrible. You pay way too much money for this "service " and all they want to is make you tall to a recorded line. Horrible
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March 2024 by Boomer Lim
I don't know if everyone else has the same experience as I. I signed up with Xfinity(Comcast) two years ago, at the time the monthly quoted for $120 a month for business line (internet plus landline in one box), and they have a discount if I sign up for automatic payment which was $10 off per month. I signed up but the only discount was only applied one time within that two years contract. I've called the customer service line but they couldn't explain why my bill was over what was quoted and never get the credit for it. Ever since my bill was between $135 to $150 each month and I hardly use the phone and the internet. My contract due to expire this July, I'll definitely going to make the switch.
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February 2024 by Dennis Simmons
Helpful and knowledgeable. Great staff
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February 2024 by Preston Weaver
They were quick and so helpful! Fixed my problem immediately! I appreciate there work.
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January 2024 by Denny Simmons
Helpful and knowledgeable. Great staff
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January 2024 by Brian Evans
Fast service, knowledgeable tech. Very impressed! It was an unexpectedly positive experience.
