AutoZone Auto Parts on Portsmouth Blvd in Chesapeake is recognized for its Superstar level customer service, with employees consistently described as helpful, friendly, and knowledgeable. Multiple reviews highlight staff members who go above and beyond, demonstrating great care for both their job and the people they assist. Employees are noted for taking time to remedy issues, such as with a vehicle remote, and for providing extensive help with tire checks, oil changes, and identifying needed parts. The team is praised for its practical expertise, with employees who work on and repair cars themselves, leading to informed assistance. The store is consistently clean and well-stocked. A key service is their dedication to finding parts, whether calling around to other locations or arranging transfers. They proactively ensure customers get the best price by asking about rewards membership or military veteran status. The service style is appreciated for being helpful without being overbearing. Additional safety considerations, like demonstrating an interior car charger, are also valued by customers. The location earns strong loyalty, with customers stating they will definitely return and refer friends.
Love this location, if they don't have a part Miss Wendy will find it for me every time. Everyone is helpful and friendly and if anyone in management reads this, Wendy should get a raise for her efforts!
April 2025
Had what I needed, and they loaned me a screwdriver. Associates were very friendly.
June 2024
The gentleman behind the counter was helpful and friendly. Makes buying gasket sealer much nicer.
