Bay Custom Auto

Auto Parts, Body Shops
Hours: Bay Custom Auto is a reputable auto repair shop known for its professional service and quality work. The team handles repairs efficiently, often completing work within a few days, which helps customers get back on the road quickly. They are praised for their ability to repair and replace damaged vehicle parts so well that the results look almost original, with some reviews mentioning that the repaired vehicle looks “brand new” and not distinguishable from the original. Customers appreciate their professionalism, especially the staff members who work at the front desk and assist with customer care, making sure clients are taken care of and pleased with the service. The shop works closely with insurance companies, coordinating on repair estimates and pickup times. However, some customers noted that communication could be improved, with a desire for more frequent updates about the progress of repairs. Despite occasional delays, especially when insurance approval takes longer than expected, the overall experience remains positive, and many customers would choose Bay Custom Auto again. In addition to repairs, the team handles collision damage and makes sure the work is done on time, often just in time for customers to return to their busy schedules. Customers also mention that the staff, especially individuals like Melissa and Ms. Reynolds, are helpful and attentive, making the process smooth and stress-free. Overall, Bay Custom Auto is seen as a professional, reliable, and skilled auto repair shop that delivers great results and good customer service.

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1. Chesapeake, Virginia