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March 2024 by tebb23 ***
Had to make a deposit and get cash. They were busy but everyone was pleasant and they we’re trying to help people as fast as possible. The person that helped me was super friendly and polite, she apologized immediately for the wait. This is my go to branch.
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December 2023 by Snipes Run the Navy
Crazy lady that works here was tail gating me in traffic. Out of respect I’m not going to post a picture from the video of here I took. Literally was riding on my bumper causing me more anxiety.
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December 2023 by Daniel Larson
I have never witnessed an establishment so slow, let alone a bank. Absolute embarrassment.
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November 2023 by Whitney Suiter
We were vacationing out of state and stopped by this branch for assistance. Calvolyn Hankins provided exceptional care and answered all our needs within minutes. The entire team at this location is warm and welcoming, treating everyone who walks through the door like a hometown friend. Thank you for adding your personal touch to our banking experience.
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September 2023 by Joanna Pascua-Colasito
No sign in sheet for those needing addition services. One person in line had an appointment at 2:30 and now it’s 3:25pm and being helped. Customers in line complaining not enough staff to assist. Taking too long between customers to assist. Manager just came out and told me she has to run errands and the only person who can help me is the ONE person in customer service. She asked if I wanted to get an appointment but why when I’m next ? Rather not loose my spot now!
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September 2023 by VB Local
15 minutes in the drive through line, still 3 cars back and no movement. I’m only here depositing a check for a sick employee. They were stellar when they were BBT, I’m so glad we went next door to PNC for our business and personal accounts
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September 2023 by Bob R.
I've been coming to this Branch of Truist Bank for many years because the staff is always friendly and helpful with my banking needs. They are conveniently located near the corner of (825) Volvo Parkway and Greenbrier Parkway in a heart of Chesapeake. Other than the name change, I have not noticed any other changes since they became known as Truist.
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April 2023 by Mark Adams
I have a business account, personal account, and also a loan with Truist and am on the verge of closing all of my accounts and moving to a bank located further out of my way due to the wait times for any transactions and the service from there employees. You will wait for an hour at this location for sure to even speak with a bank teller. Horrible customer service!
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April 2023 by Scott Houchins
So you go in this bank now truest from BB&T and they charge you a fee to get a cash advance to pay your credit card bill do you hear me they charge you a fee on your debit check and card to pay your credit card bill but if you pay it with truest over the phone zero fee unbelievable that’s why I switch to Bank of America
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March 2023 by Mounim Noufir
Just to let you know you have a bad service as a bank.I called to check on my check book,I was placed on hold for 20 minutes then I end up hung up on, I called back 5 times no answer.Im definitely closing the account.
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March 2023 by Regina H.
I loved my visit to this branch. This is my first time at this location.The wait was minimal and the greeting was cheery and upbeat. I came to withdraw money for a cool DYI floor tile project. I shared my project with my teller (no one was behind me - hee hee). She had a great suggestion for the grout color. Full-service banking.Anyway, great service. Quick transaction and lots of giggles!I would have given 5 stars but getting into the parking lot is sketchy and scary in such a high-traffic volume area. You must be brave!
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February 2023 by Shailey Keeling
Friendly but lazy staff. You can never get ahold of anyone and they never answer the phone
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January 2023 by Mandy Garcia
Yes, there are long wait times sometimes, but all the tellers do their job the best they can. Since BB&T and Suntrust merged, there is a high number of clients that now use this branch. All of the ladies working there are just as nice as they can be.
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January 2023 by Jesus Without Religion
Yep, this bank stinks. Worse than Suntrust, which was AWFUL. Customer service is bad, wait times are super long, employees are rude, and the list goes on and on. PS Good luck finding an email address to complain about these issues. Your only option is to call, and that is a dead end option as well if your intent is to complain.
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January 2023 by Paul Mitchell
The employees are friendly and welcoming BUT I have never seen it take so long to cash or deposit a check. Someone from corporate should check and compare to other branches.
