Truist Bank's branch in Chesapeake is known for its friendly and helpful staff, who prioritize customer care. Despite recent adjustments to services, including drive-thru teller services and appointment-only visits, the team maintains a welcoming atmosphere. Customers appreciate the personal touch in their banking experiences, with staff going above and beyond to assist with various needs. Many have found the branch, located at the corner of Volvo Parkway and Greenbrier Parkway, to be vital for their banking transactions, expressing satisfaction with quick service and minimal wait times. While some customers note that wait times can occasionally be long due to an increase in clients following the merger of BB&T and SunTrust, the staff's dedication to providing excellent service remains evident. The branch is praised for its customer rapport and thoroughness, making it a preferred choice for many in the area. However, accessing the parking lot can be challenging due to heavy traffic. Overall, Truist Bank in Chesapeake continues to be a reliable choice for banking needs.
They have helped me every time I go in there. They're very friendly. I've been banking there ever since it first opened up.I won't bank with someone else, I'm staying here for the duration.
April 2026
This is the slowest bank I've ever been to. Only ever see one teller and one in the drive thru. Today another lady is back there but shes doing everything else but taking care of waiting customers. Absolutely ridiculous!
April 2026
On a Friday afternoon there was one teller working the inside and one teller working the drive thru. Long lines in both. I stood in line almost 25mins. But the teller was very friendly and helpful. Customer service is great. Just don't go on a Friday evening from my experience.
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
