Priority Hyundai in Chesapeake is dedicated to customer health, safety, and satisfaction. The dealership showcases a stunning lineup of new Hyundai vehicles, including the Elantra and Santa Fe, and offers a reliable service department for maintenance, oil changes, and repairs. Customers appreciate the vast selection of genuine parts and accessories available. While many reviews highlight positive interactions with sales staff, such as Don and Gene, who provide excellent customer service, experiences in the service department have been mixed. Some customers express disappointment due to communication issues and delays, particularly with vehicle repairs. One customer reported a frustrating experience with a prolonged service visit that lasted over a month, citing a lack of updates and poor communication. Others noted minor annoyances during the purchasing process, including salespeople not fully disclosing vehicle features and pricing concerns for service repairs. However, many still find value in the free oil changes and state inspections offered. Overall, Priority Hyundai has its strengths in sales and a wide vehicle selection, but it faces challenges in service communication and customer follow-up. Customers recommend improvements in these areas to enhance the overall experience and satisfaction.
Stephanie and Bruce were very attentive, answering all my questions and concerns. Stephanie worked on getting me a very good deal on my 2026 Kona.
March 2026
Will be coming in soon to get me another car . My husband has a Palisade and I am getting a Santafee
March 2026
Appt was scheduled, but I dropped it off the night before. Asked to have it ready by noon and recieved a call around 10am that the car was ready for pickup. This was for inspection only. Excellent service. Thank you.
