Priority Hyundai in Chesapeake is dedicated to customer health, safety, and satisfaction. The dealership showcases a stunning lineup of new Hyundai vehicles, including the Elantra and Santa Fe, and offers a reliable service department for maintenance, oil changes, and repairs. Customers appreciate the vast selection of genuine parts and accessories available. While many reviews highlight positive interactions with sales staff, such as Don and Gene, who provide excellent customer service, experiences in the service department have been mixed. Some customers express disappointment due to communication issues and delays, particularly with vehicle repairs. One customer reported a frustrating experience with a prolonged service visit that lasted over a month, citing a lack of updates and poor communication. Others noted minor annoyances during the purchasing process, including salespeople not fully disclosing vehicle features and pricing concerns for service repairs. However, many still find value in the free oil changes and state inspections offered. Overall, Priority Hyundai has its strengths in sales and a wide vehicle selection, but it faces challenges in service communication and customer follow-up. Customers recommend improvements in these areas to enhance the overall experience and satisfaction.
Great customer service very informative the sales rep that helped me thru the purchase was great showed me every feature to the vehicle and all the amenities of using priority i highly recommend them.
September 2024
Was recommended to see Bruce McNeil and was not disappointed. He was very professional, yet down to earth, and honest.
September 2024
Don was such a wonderful salesman, so patient with us. After our terrible experience with checkered flag in virginia beach, priority hyundai and Don were accommodating and professional!
