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November 2024 by Tyler Stone
My wife purchased a vehicle new here in June of 2018. Her 2018 is having known hyundai issues. Initially they were great when we working with our "judder" then we heard nothing from months. We tried to call Jimmy the manager and couldn't get ahold of him. It wasn't until I got heavily involved we were contacted. We got our update and they took it for a test drive (he drove it home and back the next day) which doesn't help when it's a transmission issue in 1st to 2nd gear. Now we're having the same issue and again he's ignoring my wife's call and doesn't call back until I get involved. Jimmy has no idea what's going on and refuses just to follow up. It wasn't until I called and left my number instead of hers that we even got a call back now because he was confused on who was calling. Which tells me he's ignoring my wife on purpose. This has been horrible service and completely deterring from buying from this dealership again. UPDATE. We finally got fully serviced and had a new transmission installed and so far so good. No issues yet. I'm grateful for the repair and now I don't have to deal with (or try to deal with) Jimmy. I just don't see why it was so hard to call back or keep us updated but he just clearly has no idea what's going on ever. Also noted the owner has responded to positive reviews and chose to ignore this one. That really puts the nail In the coffin on any future business. FURTHER UPDATE. The judder is back after a few months. Finally got it dropped off and diagnosed rather quickly. Was told it was covered under warranty again on Friday but the rental manager wasn't in and wouldn't be in Saturday either we can get our rental Monday. Well it's Monday and I guess she's the only one in the building that can give a rental out and she didn't show up again and they're short on rental cars. So now she'll be out of car for a week. This is the worst managed dealership I've ever dealt with.
UPDATE AGAIN we finally got a rental car and the service was fairly quick. Just a couple days to.hopefully have this fixed forever. I see Fred left his number but if you call it it goes straight to the dealership hotline so no good there. We were informed the battery was completely dead while they were servicing it. It has ZERO signs of going bad and now apparently it's dead and won't charge. This place is a joke and I dread going here. I've never had this much issues with priority anywhere else
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November 2024 by Chris
Update #3 y’all keep saying despite our efforts to make it right. Y’all haven’t done anything at all, going on 5 to 6 months and still no call saying my part was in and to come so the safety recalls could be done. Which technically since you can’t locate the records by my first name means the part should still have been ordered and waiting 2 safety recalls, so this is just the way y’all do business I guess. Now Hall Hyundai had no problem getting the part with in a week and getting it installed and doing safety recalls, Hall Hyundai also had no problem reaching out to me to check back with me afterwards. The only effort on Priority Hyundai’s part was responding to a bad review. So at least your social media department isn’t trash.
Update 2: Fred, I have had more communication via this review in 2 weeks then in 4 months with your service department or you. Everyone I recommend staying away from Priority Hyundai, there are so many better Hyundai dealers around that are worth the drive and don’t have a joke of a service department. Still have not received a phone call in now 5 months, which doesn’t matter anymore because Hall Hyundai took care of the safety recalls and warranty repairs.
Service department sucks/terrible communication. Had a part break on my car in May, called and got an appointment in June, warranty issue and parts ordered. Been a few weeks didn’t hear anything so I called, was told part was in and setup an appointment in July so the part could be replaced an a recall done, went up there waited an hour after checking in for someone to come ask why I was there while sitting in the waiting room. Part had not come in, also didn’t do the recall either because was told they would do it when the part comes in. It’s now September and still haven’t heard from them. Went to another Hyundai dealer and will be having the work done next week. 4 months give or take with no communication and no resolution. Hall dealership 2 weeks with very good communication and repair being done.
Update 1: So you want me to call you and discuss how you haven’t called me yet with any update on the trunk strut or why you haven’t done any of the recalls. Another dealership is taken care of this for me and I will never buy from priority again. 4 months and you can’t call me until I make a post about it, then your reply is for me to call you.
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November 2024 by Jada Paulk
I wish I did better research before going here.
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November 2024 by Jonathan Queen
Great customer service very informative the sales rep that helped me thru the purchase was great showed me every feature to the vehicle and all the amenities of using priority i highly recommend them.
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October 2024 by Max
Just a heads up from anyone who has purchased a vehicle from this dealership in last few years. If you purchased a vehicle with a LIFETIME POWERTRAIN WARRANTY and the FINANCE DEPARTMENT and/or SERVICE DEPARTMENT tries to tell you there is no warranty on file or that you dont have a particular warranty, they may be not telling you the full truth. According to the finance department, the company has been bought out 1.5 years ago and the company didn’t give them the old records. So instead of telling customers to check their paperwork they received when they purchased the vehicle they will just tell the customer there is no warranty. Which is very misleading and some people will fall for it. Fortunately for myself, I have all my paperwork from the time of purchase including the LIFETIME POWERTRAIN WARRANTY information, which by the way covers the engine, transmission, axles, differentials, and driveshafts. The SERVICE DEPARTMENT is just as bad and will try to tell you the lifetime warranty only covers engines and transmissions, which is also false.
Long story short, keep all of your original paperwork safe and cover your bases because this dealership does not care about the customer. They are scam artists and are only out to get your money. For me, instead of paying out of pocket $1,200 like they tried to do, I brought proof of my warranty and I’m getting the repair covered.
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October 2024 by A Jones
Horrible customer service from your service department. I was not made a " priority " . My problem was not properly addressed it was obvious that I was just a bother to the clerk. All she wanted was for me to surrender my car to which I refused. I will not be back nor will purchase another vehicle here. You do not service what you sell.
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October 2024 by Hannah York
Service department is a joke if you want to use service here make sure you are prepared for attitude and planning everything 2 months ahead of time. First time I went I waited all day for an oil change (like 5 hours and I had an appointment) and now I can't even get an appointment for anything until like 2 1/2 months out and the service reps could care less if they help you. The person on the phone even suggested I just go somewhere else and pay out of pocket. 0/10
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October 2024 by Mya Fleming
I was told by my sales representative to come in after noticing a light was out on the vehicle I had just purchased the day prior. When I went the first time for service I was asked if I had an appointment and I told them no I was told by my representative to come in and provided the service rep with the conversation between sales rep and I. I was then told by the service rep that I should not have been told to come without an appointment. First sign of miscommunication. So we scheduled an appointment for 2 weeks out and I was told by the service rep to come in early (he set
my appointment for 850am but told me to come in around 730am.) to replace the driver side bulb. I get there for my appointment (early as I was told to do) and was asked why I was there so early if my appointment wasn’t until 850 (by same rep that told me to come in early). An hour goes by and I have to ask much how longer because I did have work and was told 10 minutes that the servicer was finishing up paperwork, another 30 minutes went by and the service rep proceeded to tell me that now the passenger light was out and I would have to pay to replace it even though it wasn’t out when I brought the car in. I am now having second thoughts about buying from this dealership. Hopefully we can get this matter resolved.
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September 2024 by iliana Joseph
The total lack of respect and empathy for ones times is beyond me. On several occasions I have scheduled an oil change and have had to wait more than a few hours for service. One to two hours is more than reasonable but anything beyond that with no communication to the customer is unprofessional. I am sitting here since 9am for a scheduled appointment for an oil change it is 130pm and I am still waiting. There has not been one person to communicate or apologize for the delay and I have other obligations I must tend to. When I purchased the car it took less time to purchase than to get an oil change. How is that? There needs to be a better form of conducting business and assuring that your customers continue to feel appreciated. You also need to respect a persons time. Not a feeling like a valued customer right now!
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September 2024 by Krystal Alston
Was recommended to see Bruce McNeil and was not disappointed. He was very professional, yet down to earth, and honest.
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September 2024 by Jason Culp
This place is a disaster. Tried to buy a car from here, but they didn't want to price match a dealership in Richmond, who were $2k lower for the exact same car. The salesman said that it wasn't worth me driving up there. Guess who lost a sale while I drove to Richmond to save $2k.
Fast forward to currently. Brought my car in for warranty work because they are the closest Hyundai dealership. The car is still under the 5 year bumper to bumper warranty and they wouldn't offer a loaner vehicle, even though the warranty covers a loaner vehicle. My car has been there for 3 days now and they still won't give me a loaner. My wife and I have had to be late to work and juggle schedules trying to get to and from work. The service writers are completely incompetent, it's almost like they were trained to be completely horrible at customer service. Coming up on day 4 of still no information about my car, and still being denied a loaner. Been waiting for a call back from Fred, who tells you to call him, but then never answers or returns calls. I'm about to go pick up my car and just take it to a further away Hyundai dealership. Also have a support ticket in with Hyundai corporate to let them know how awful this dealership is. Avoid this place at all costs!
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September 2024 by johnvb960011
My dissatisfaction with the Service Department is not with my Service Representative. Aiyana was pleasant enough and i didn’t have an issue with her performance at all. What I find totally unacceptable is the Service Department’s policy that they can keep your vehicle for 10 hours for a simple oil change (nothing else) simply because you were able to drop it off. I literally had an 8:30 a.m. appointment and Aiyana made it clear that they could keep the car until 5:30 p.m. because I dropped it off, as opposed to waiting for it. I asked her (and the associate’s that decided to chime in as we spoke) what the purpose of having an appointment was and none of them had an answer. There was one associate in the background that nodded at me quietly in the background, which I took as tacit agreement with my concern. Aiyana and the other associates made it clear that my car would simply sit around, and if another customer came in and wanted to wait for their vehicles, theirs would take priority over my car. Full disclosure: We are going to replace this car with a bigger one as it’s not meeting our needs with regard to size. Our initial thought was to use Christian as our salesman, given our positive experience with him for this car. Unfortunately, we won’t buy another car from this dealership in the future, in large part because of this silly service policy. It’s my understanding that other Priority dealerships don’t have this policy. Having bought my truck form another Priority dealership, I can assure you that in the 12 years I’ve dealt with Priority Toyota, this has never been an issue. Not sure what dealership I’ll use for the upgraded, but I guarantee you it WON’T be Priority Hyundai.
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September 2024 by racquel ramoutar
I bought my car in 2019. The best part of the whole experience was the sales department. The service department is worthless and you catch them in less all the time. I had to call corporate on them a couple of times.. When I purchased my car. They had installed a tow harness for me. However, the service department told me that there was a recall on the palisade. Tow inharness, they were the only ones that messed with my harness. And the guy Tae who was working there said that he would call me when the part came in for my Car. I thought with all my service there that the part might of came in since that representative no longer works there. That they would reinstall what they messed with and disconnected .So I tried hooking up. My trailer yesterday to use it. And it's not working when I call them. The girl who I spoke to her name is Hailey. She clearly lied to me and I called her out on it . Every time you ask to speak to a service manager, he is always on lunch or out of the office so I have So I have never been able to speak to one. I am so frustrated with this dealership I am so frustrated with this dealership.I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE . Since your reply service manager FRED
I have called 8 times at that number you left up there for me to Contact you with service manager Fred and still have not been able to get a response. SMH
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September 2024 by Mariah Brown
This happened recently june-july. AD here, took my car her to get 2 recalls completed. After trying to pick up my car I arrived to see that the passenger window was left wide open over the weekend and it had poured (rain) that entire weekend. Told the service advisor as I went to pick it up that the window was open and my door to the car was open the seat and carpet from front to back was soaking wet. They told me I'd have to wait 4 or 5 days before they would be able to look at the car. And that THEIR service person left the window open and it wasn't the first time this had happened. There was damage to my seats heating unit and the carpet I had to dry out as much as possible as they told me it would take 4-5 days to even bother trying to drying and clean the carpet.
Again left my car their for them to work on. And called the next day to see it I could get my car, since they would have to order the part for the seat and they were only going to be drying and cleaning the carpet out. It took 4 days before someone finally told me I could pick my car up again. But during those 4 days I called every day and every few hours and was told no one could tell me about it since the service advisor wasn't there and they weren't going to check on it.
After talking with them back and forth and the ship admitting that they caused the damaged to my car. They said they ordered the part and call me once it got there, I only had a month there and told them this repeatedly, they refused to pay me for the damages and refused to foot the bill if it got it fixed somewhere else. I told them if they order the part gave it to me that I would cover the cost of labor at a different location that was okay with them. I left july24 to go to my next station as I am AD and had orders, turns out they had the part since jul16-18 and decided not to call me and tell me about it until I reached out to them again a few weeks later like what was going on. I asked them to send me the part and I will get it fixed somewhere else ( again they admitted to causing the damages to my seat) and they said they would get back to me this was Aug 20, 2024. It's now 4sep24 and they haven't responded via email and everytime I call they say they need to "figure out what's going on" and hang up on me / never give me a call back.
Now I'm working with my insurance for the next step and planning to take legal actions against this shop because they wouldn't just fix their mistake.
If I could give it 0 stars I would. 100 percent do not recommend going here at all just go somewhere else least they damage your vehicle.
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September 2024 by Nadia Zia
Don was such a wonderful salesman, so patient with us. After our terrible experience with checkered flag in virginia beach, priority hyundai and Don were accommodating and professional!
