Priority Hyundai in Chesapeake is dedicated to customer health, safety, and satisfaction. The dealership showcases a stunning lineup of new Hyundai vehicles, including the Elantra and Santa Fe, and offers a reliable service department for maintenance, oil changes, and repairs. Customers appreciate the vast selection of genuine parts and accessories available.
While many reviews highlight positive interactions with sales staff, such as Don and Gene, who provide excellent customer service, experiences in the service department have been mixed. Some customers express disappointment due to communication issues and delays, particularly with vehicle repairs. One customer reported a frustrating experience with a prolonged service visit that lasted over a month, citing a lack of updates and poor communication.
Others noted minor annoyances during the purchasing process, including salespeople not fully disclosing vehicle features and pricing concerns for service repairs. However, many still find value in the free oil changes and state inspections offered.
Overall, Priority Hyundai has its strengths in sales and a wide vehicle selection, but it faces challenges in service communication and customer follow-up. Customers recommend improvements in these areas to enhance the overall experience and satisfaction.
Ray was so great to work with! Very pleasant experience thanks to him, can’t recommend him highly enough!
October 2026
Came in for an oil change and Ray hooked me up with an updated Elantra for not too much more money and a better APR!!! Thanks Ray you are the best.
October 2026
Michael Lawson was incredibly helpful and courteous. He communicated everything that was happening with the car and I appreciate him. However Ashley had my car first and did nothing. She needs to be fired.
