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June 2025 by michael price
Great experience with Nick. The only help I could get from Verizon. Thanks for his dedication
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June 2025 by Carlton Bradley
Thanks to Ashley my business account looking normal
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June 2025 by Christina Elliott
Ashley is AMAZING! We upgraded our internet service and she got us hooked up with our new router and checked in our old one! Super friendly and fast service! Thanks so much!! ⭐️⭐️⭐️⭐️⭐️
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June 2025 by B P
Julio was outstanding! He worked efficiently and effectively to get us our new phones activated and set up. While we were there several customers came in and he was able to keep up with the demand while ensuring our phones were being processed. He was very knowledgeable about our services he offered and also the other customers’ needs that came in. We have been able to have Julio help us in the past and he continues to do exceptional work! Thank you!
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May 2025 by Naomie Jean jacques Borgellin
Thank you aahley
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May 2025 by Susan Buchy
Came in to switch phone and you Signed me up for something I didn’t sign up for.
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July 2024 by sonya gardner
10 STAR service with Shawn at this Verizon location.
Shawn is literally the epitome of great customer service. I’m taking the time to write an extensive review, because the level of quality and consistent customer service that he provided is what is keeping me as a Verizon customer…I am so impressed by his character and commitment, I hope his management sees his value and potential because it is unparalleled.
I came into the store a couple of months ago with one of my children’s phone malfunctioning. Shawn was a superb at this visit as well as the subsequent months that followed. He understood my fixed income and worked a deal that allowed me to upgrade a phone as well as replace my child’s phone with minimal increase to my phone bill. He was not at all pushy with any of the products or services and I could actually tell that he was sincere, he wasn’t attached to ‘making the sale’ with his only attachment to an outcome was that my needs were being met.
There was a snafu during the transaction that caused me to lose one of the rewards that I had on my account that shouldn’t have been taken off during this transaction. I left with a promise that he would work with me to get it resolved and he kept his promise through many more interactions and three-way calls to the corporate help center.
On the first call to get the issue fixed, he had the patience of Job (from the bible) – I wanted to lose my temper several times with the representative on the other line, who it was clear that English was not her first language, thus causing more frustration in communication. I am not exaggerating, when I share that Shawn very respectfully explained and re-explained the issue to the service rep, who was being rather challenging, at least 10 times; And this was even when it was clear the rep herself was talking in circles about the issue. He was on the line with the rep for over an hour and we left that call with a temporary fix, a service ticket, and a plan to call again next month. He was so polite, explaining that he was there to be a team with their office and he was just doing his best to support his customer with what should have happened with the phone changes. Having taught leadership and communication at a large organization for many years, I was super impressed in how he was treating and handling this rep, truly coming across as patient and as a team player even when it was clear that the rep was in the wrong; I felt like screaming at her at some points because of her attitude and complete lack of understanding when it the situation was explained multiple different ways!!!
The next call went much better as the rep quickly understood the issue and again temporarily fixed the issue with the hope that the next time, we called the situation would be permanently resolved.
Shawn went out of his way to remind me to call him at the designated time to ensure the monthly bill would be adjusted. Thankfully, at this last connection point, Verizon permanently fixed the billing issue.
Never have I been taken care of as a customer with this very high-level quality customer service that was consistent each time during our interactions and engagement with his other team members. Shawn’s discipline and intelligence (cognitive and emotional) is really something to be applauded, admired and replicated. Verizon should literally use Shawn as the gold standard for training new employees – if they did, I’d bet they would have a lot more customers, happy customers!
Thank you, Shawn, for making my Verizon experience 10 Stars!!!!
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July 2024 by Cameron
Shawn was AWESOME! He was extremely helpful and able to answer all of our questions! Would recommend 10 times over!
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July 2024 by Gwendolyn McGill
Shawn was super pleasant and did amazing getting me a great deal on a new phone!
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June 2024 by Jason Potts
Shawn,
Very thorough and deliberate in taking care of his customers. He will go the extra mile and no matter how many customers are in the store he multi-tasks with ease. I will definitely use him and his time in the future, off to recommend to friends! Saved me from finding T-mobile after leaving another verizon store before arriving at his.
Jason
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June 2024 by Denise Potts
Shawn is the best! He is quick, knowledgeable, professional and efficient. Makes every customer feel valued. Will use his for all of my Verizon needs.
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June 2024 by Bobby Campbell
Shawn was a amazing person I will be back to do business with him again
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June 2024 by Juli Yount
Shawn was awesome! He informed us about special deals and promotions we never knew existed!!! He spent so much time and was so patient!!! He was the best sales consultant we have ever had!! He deserves a raise! We are very pleased with the service he gave us today.
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June 2024 by Paul Downey
Allen did a verry good job. Thank you
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June 2024 by shalonda moore
Shawn was very helpful and patient with assisting me with my questions and assisting me with purchasing my new devices.
