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March 2024 by Erik Johnston
Avoid this place of business. They cannot be trusted.
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March 2024 by David Jones
Very courtesy employees. Had appointment and was taken in on time and work completed efficiently.
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March 2024 by Chelsey Schwier
I have been coming here for years. I made a appointment for some work on my car to be done. I told the employee over the phone it needed to be done b4 the 13th as it was getting body work through an insurance claim. It has a leak and was worried about it and a nail in the tire that is a warranty through firestone. The appointment was made for today I was not able to drop it off last night so I called this morning to make sure I could still bring it in. The Store manager tells me that he can't look at the car because it's company policy that if it has an insurance claim on it they can't be liable. I said the claim is prossesed and just waiting to be worked on, and i already had a appointment given to me with that information know by the other employee. I say can you atleast fix the tire since it's warranty through firestone and I can't take it anywhere else he says what part of this conversation are you not getting. I called corporate they said there is no such policy saying that.I made a appointment with a different firestone they had no problem getting me in tomorrow.
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March 2024 by Sorie Scott
Has to be the worst shop I have ever been to. If you thought about scheduling an appointment… don’t. Had an appointment scheduled a week in advance and was told that I should come back 2 hours after the time of my appointment. Absolutely not. Prioritize the work you are putting out. All I needed done was a state inspection and it took 2 hours. Absolutely ridiculous. Half the time my car was sitting and nothing was being done to it. I feel bad for the guys in front of me that were just there for an oil change and they waited 4 hours. I definitely recommend going somewhere else… I was a first time customer and that was definitely my last visit.
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February 2024 by Katlynn Hunt
After years and years of service, this shop lost a lot of decent, honest crew members. This crew doesn’t have the respect and integrity like the old ones. I had proof of them putting in poor quality materials in my car. Even when I brought it in for them to see their own mess, they wanted to hold my car for hours. Unfortunately my trust already depleted and I wasn’t going to give them the chance to try and do a quick swap out. I simply just wanted my money back since I was also overcharged double for SPARK PLUGS. $25 per plug for it to be poor quality and knock offs. Their customer service is not for the customer. The options of handling the situation just showed they were covering up lies. I used to disagree with the negative opinions toward Firestone but now, the shoe fits perfect.
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February 2024 by Elizabeth farmer
The world is becoming so money hungry and this place is right there in line too. Some people have no common sense or courtesy.
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February 2024 by indianagrad
The store was clean, and the staff was friendly, but the price of the tire was expensive.
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February 2024 by LaKesha Jones
They always get me right. I haven’t had any issues with this location.
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February 2024 by Nia Nelson
I had an emergency and Firestone was a one-stop shop. Thank you for your service to the community.
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January 2024 by audrey fellingham
Every Firestone I have gone to, the people do a great job of making sure my needs are met and listen to me about what I need done. I've never had to go back and have them fix anything they messed. This time was no different.
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January 2024 by Rick Stockall
Had a blow out Saturday night around Richmond heading to Florida from Canada. No way I was going to drive the rest of the way on a donut tire. Google searched a Firestone tire shop nearby and was at their door upon opening at 9am the next morning. Mike served me first thing (obviously no appointment) and I was out of there in less than an hour. Thank you Mike for your professionalism and your pleasant demeanor. ?
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January 2024 by Chandler
Had 10 am appointment. Waited 15 mins in line and told only one employee available so no ideal when my scheduled 10 am appointment would happen. I left never to return. Plus no coffee
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January 2024 by Joshua Bryant
Awful service. Left my work van on a Monday for an oil change. It’s now Wednesday and it still wasn’t done. Was told it would be done first thing Wednesday morning because I needed it for work. Awful
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January 2024 by Raven Ashmodai
Update: the shop I had to bring it to was able to work with the limited warranty company and get all the fixes the car needed approved and done.I will not be returning here ever.———————————————————————I dropped off a car for an issue with a check engine light under a limited service warranty since I just purchased a car within the last month. The issue was fixed but they told me that I needed new front tires and an alignment. That was fine. I asked them to use the service warranty since I barely put miles on the car since I’ve had it for 3 weeks and hadn’t driven it enough to warrant low treads on the tires. It took them a while to do, fine, I understand that because it was busy. But I got correspondence from the warranty company saying that they needed more info and when the mechanic spoke with them he flat out told them that he wasn’t going to honor the warranty for the work and I was recommended to take it to another shop so that’s what I’ve had to do. I had to act as a mediator between the shop and the warranty company and it was unnecessary.
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December 2023 by Donna P. Swan
I've been treated professionally and kind and the service to my car is fantastic
