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8:30AM - 5PM
150 Peppers Ferry Rd NE, Christiansburg
Banks
“We’ve been banking with the Christiansburg branch since it open. They always provide great service. Their staff is amazing, in particular, Adella Phillips. Every time I come through the drive thru, which is often, I’m always greeted with a smile. She is very helpful and I don’t feel as though I’m just a number. She is very personable and though I know she has many customers, I always feel as if I’m her number one customer! 😊 I highly recommend First Bank & Trust!”
“AMAYA WAS VERY PROFESSIONAL, KNOWLEDGEABLE, KIND , PATIENT & HELPFUL !! SHE WALKED ME THROUGH MY BANKING NEEDS AND FIXED ALL CONCERNS . WHEN DONE SHE THANKED ME FOR BANKING WITH ATLANTIC UNION BANK ?.. HEY ATLANTIC UNION BANK - AMAYA IS A GREAT CANDIDATE FOR SUPERVISION !! GOD BLESS ALL AT ATLANTIC UNION BANKS WHO HELP US CUSTOMERS !! ?????? 02/09/2026”
“Edit March 9th 2025 : Carter Bank has contacted us regarding my review. I feel bad and certainly don't want anybody to get in trouble. I did not realize there were new employees. The Wire did eventually go through successfully. I guess I was just frustrated that it took so long, but I should have had more understanding. Carter Bank takes their reviews very seriously. I changed my review because I think the overall professionalism of the bank itself is outstanding. I truly believe this is a great place for your financial needs. As I said on my previous review, everybody was extremely friendly and professional. I was just upset that it took so long but I think I jumped the gun with my original review.
Original: It was a great Bank when Sophia worked there. Now this Bank does not know how to wire money! Five people and not one could figure out how to wire funds. I thought this bank was great until I actually needed a service. Looks like Sophia knew everything, and now that she doesn't work there anymore it's frustrating. I guess she was the only one who attended training. Friendliness is great, but knowing your job is better. So now I sit here with five friendly people who can't do a service for me!!!”
9AM - 5PM
120 Peppers Ferry Rd NE, Christiansburg
Banks
“Chelsea is a phenomenal manager. Very personable and knowledgeable. She helped a very stressful situation work towards a favorable outcome. Highly recommend this branch.”
“Called around to a bunch of different banks and needed to get a letter of being denied for a loan ASAP. They did all the stuff over the phone. Quick and painless. Great customer service even though they were not going to make money on this time spent with me. It seems hard to get great customer service nowadays. I was just blown away at how fast and smooth they were.”
“I had the pleasure to work with Ben Thompson. He was very insightful with growth options for my business, as well as a good teacher to various banking concepts. I highly recommend Burke & Herbert bank.”
“Very kind staff. Branch manager Mr.Renoli (several years back) was the first and kindest person with helping me set up services, truly help me get back on my feet.”
“Demetry and Jade at First Citizens Bank consistently provide outstanding customer service with warmth, professionalism, and efficiency. Every visit feels welcoming thanks to their friendly demeanor and genuine care for customers' needs. They go above and beyond to ensure each transaction is smooth and stress-free. Their dedication and positive attitude make banking a truly pleasant experience.”
“I'm an American National customer who switch over with the acquisition earlier this year. So far I couldn't be happier with the service from the Christiansburg branch. Online banking works great for me too. Taz and the group in C-burg are great to work with.”
“I have always received excellent service from the staff—professional, courteous, and pleasant. Their customer support truly stands out. However, I’m deducting a star due to the outdated online banking experience, especially the app, which needs significant improvements.”
“I have had my accounts at this bank on S. FRANKLIN ST. since we moved here 22 years ago...the Staff has ALWAYS been quite friendly and Polite towards me!
In the immediate past few months I have become almost completely Disabled. I tell you this as the Staff has been very KIND with me Calling in all my transactions more and more to date...I am completely bedridden now! I have Never once received awkwardness or rudeness with having to CALL IN any/All banking changes, transactions,
or even just questions! I SINCERELY thank you ALL for your help n support. This makes it easier on me in Many Ways! Have a Wonderful week!
Gratefully, KRIS T.”
“My previous interactions with the bank(not this branch in particular)weren’t that good, but today was a new day. Great day indeed. I needed to make a small deposit and resolve one technical issue I was having with my account. I will be honest that when I left home and drove to this branch, I was mumbling, “OH NO, NOT AGAIN.” But it all changed as soon as I walked in. Miss May greeted me and helped me right away to resolve the issue. Not only that, but she also made sure by double-checking that I would no longer have to carry stress due to the technical issues with my account. I must say she went well beyond my expectations to help me out. You generally don’t get these types of services in the banking sector. Thank you Miss May.”
“I needed a few documents notarized at the last minute; I visited this location almost at the end of closing time. Stephanie is accommodating; she understood my needs and notarized my documents. I have also used their banking services frequently; they are always responsive, informative, and helpful. Thank you for amazing services.”
“Brad Smith was incredible. I had lots of questions and he was patiently answering all of them and coming up with solutions. Could not be happier with the service. If you need help with anything, I’d ask for Brad.”
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“Always have a pleasant experience with the that staff! The Indian gentleman is new, however he is always super helpful and friendly. Micheal will insure that you leave with a smile on your face after your visit. The other gentleman and woman are super laidback though professional!”