Truist Bank offers a welcoming and friendly atmosphere for its customers, even during temporary service adjustments aimed at maintaining health and safety. The bank provides teller services through drive-thru lanes only and requires appointments for in-person visits. Customers have expressed high satisfaction with the staff, noting their helpfulness and quick service. Shaun Salama Rodrillo stands out as a dedicated professional who ensures that every customer feels valued and cared for. Other employees also contribute to a pleasant banking experience, making it a reliable choice for those seeking assistance. Overall, Truist Bank is recognized for its excellent customer service and commitment to creating a positive environment.
I've always had a pleasant experience at this bank. The tellers are helpful and the wait times typically aren't too bad if you have to talk to the loan department as a walk in. I never had an issue here.
September 2023
Great experience! I walked in the door and all three employees greeted me in a friendly manner. The staff were upbeat, pleasant, and accommodating, and they worked quickly to resolve my question. I worked with Shaun and Nadia specifically; they were great!
March 2019
Although the staff are pleasant, they aren't very helpful when solutions are needed. Always a problem when I'm sending international wire transfers. Bad rates, no help, and won't do accommodations under branches will. Wish it wasn't the closest location to my house.
