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November 2023 by Vi Stasiya
I've always had a pleasant experience at this bank. The tellers are helpful and the wait times typically aren't too bad if you have to talk to the loan department as a walk in. I never had an issue here.
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September 2023 by Bryan Staudt
Great experience! I walked in the door and all three employees greeted me in a friendly manner. The staff were upbeat, pleasant, and accommodating, and they worked quickly to resolve my question. I worked with Shaun and Nadia specifically; they were great!
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March 2023 by Kimdane
Unlike other branches this location atms are never open for deposits after hours ….twice so far coming here after 7pm trying to make cash deposit but unavailable Everytime
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April 2021 by lil zal
Although I love the girls that work at the window(the only reason the bank has customers is because of them). The staff here isn't the best and there always seems to be problems when you return items on your card. The money will not show up in your account (but show it was reversed) and bb&t takes it for themselves. They will also show money taken out but some how the other vendors never get it but it shows as taken out. This has happened multiple times to me and I have documented it all yet bb&t believes this isnt a problem. BB&T has always had problems when using the mobile app. Jackie is super rude and has no respect for her customers. I will no longer be going to this location from what I have learned from Jackie.
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March 2019 by Rachel Howell
Although the staff are pleasant, they aren't very helpful when solutions are needed. Always a problem when I'm sending international wire transfers. Bad rates, no help, and won't do accommodations under branches will. Wish it wasn't the closest location to my house.
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February 2019 by Heather Geesey
Amazing staff!
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November 2018 by Caroline Silas
Mo Elwardi is awesome and takes such good care of his customers! He has navigated my family through several different banking requirements as my dad got ill, and took time to make sure everything would be set up correctly. We feel lucky to have him as our banker.
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October 2018 by Anh-Thu Tran
Staff here are not as helpful as the staff at the Greenbrier location! In fact the staff here are impatient and sometimes rude! I am a long time customer with BBT and it is very disappointing to have an experience like this. This is the worst branch by far. This branch need lots of improvement in customer service.
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June 2017 by Thai Hung Nguyen
The staffs here have great attitude. They made you feel welcoming and bring to you the neighborhood bank feel by remembering you by names. Great place.
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April 2017 by Bob Steinman
Been coming here forever, not any richer, but the tellers, each and every one are the best. Always smiling, helpful and while I may not leave with pockets full of cash, I do leave feeling good.
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June 2016 by Cara S
This BB&T was very rude to me. I had a large bill that I just wanted to get change for quickly. I'm not a member at this bank, but I just wanted to get smaller bills. The lady at the front asked if I was a member, I said no and that I just wanted smaller bills. The lady's attitude instantly changed and she said that I was not allowed too and that I needed to be a member. I told the lady that it really wasn't a loss for them and that I just wanted to exchange my large bills. The lady was very rude to me and requested for me to leave.
