Truist Bank offers a welcoming and friendly atmosphere for its customers, even during temporary service adjustments aimed at maintaining health and safety. The bank provides teller services through drive-thru lanes only and requires appointments for in-person visits. Customers have expressed high satisfaction with the staff, noting their helpfulness and quick service. Shaun Salama Rodrillo stands out as a dedicated professional who ensures that every customer feels valued and cared for. Other employees also contribute to a pleasant banking experience, making it a reliable choice for those seeking assistance. Overall, Truist Bank is recognized for its excellent customer service and commitment to creating a positive environment.
I've always had a pleasant experience at this bank. The tellers are helpful and the wait times typically aren't too bad if you have to talk to the loan department as a walk in. I never had an issue here.
September 2023
Great experience! I walked in the door and all three employees greeted me in a friendly manner. The staff were upbeat, pleasant, and accommodating, and they worked quickly to resolve my question. I worked with Shaun and Nadia specifically; they were great!
November 2018
Mo Elwardi is awesome and takes such good care of his customers! He has navigated my family through several different banking requirements as my dad got ill, and took time to make sure everything would be set up correctly. We feel lucky to have him as our banker.
