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8:30AM - 1PM 1:30 - 4PM
4518 Read Mountain Rd, Cloverdale
Post Offices
“I never in my life thought I’d write a review about a Post Office, but there is something about this location that brings me so much joy. I have never encountered such a consistently enthusiastic, friendly, efficient, and helpful staff. Every single person that works there - whoever is doing their training is doing a phenomenal job. I stop in here a lot on my way to and from work, and I swear I leave with a smile on my face every single time.”
“I went in to get a simple passport renewal but came to find out I had to reapply which needs an appointment. Tracy helped me at this branch and she was fantastic. Even though I needed an appointment she helped me anyway and I was very grateful for her help and her wonderful personality. We need more Tracy's working at post offices around the country.”
9AM - 1:30PM 2:30 - 4:30PM
101 Church Ave SW, Roanoke
Post Offices
“Super friendly employee works here, which makes this my post office of choice.
However, beware of random hours: often closed in the mornings from 11?? until 11:30. This is in addition to the posted lunch hour. I've been trying to mail a package all week (3 days now) and still not been successful because the counter has been closed every time.”
“My experience with the Roanoke Post Office has always been excellent. Our Mail Carrier is prompt, and kind to our dogs (BONUS).
This past week, an important mailer went missing, and I reached out the team. They were communicative and polite. They found the misslabeled mailer and followed up to make sure it got to me. Thanks to you all! What you do is very demanding. Great job!!??”
8:30AM - 1PM 2 - 5PM
223 S Roanoke St, Fincastle
Post Offices
“I've always had great service here. Friendly face at the counter and a local small town feel. Just have to remember the counter is closed from 1-2 and not 12-1.”
“I’ve never had a poor experience here, however, I HAVE seen multiple customers mouth off to the associates when all they’ve done is remain professional and do their jobs. The associates aren’t there to package your items for you, that is your responsibility. If you treat them with kindness and patience, you will receive that treatment in return. I appreciate everything the USPS team does for the community and the helpfulness I’ve received!”
“Susan was very helpful and kind. She helped me select a box and then made suggestions on mailing. She taped up the box for me as I was having difficulties doing so. She went beyond the call of duty! So considerate, very professional. I am truly grateful.”
“Just had the best service from this branch. The guy had a sense of humor and helped me along with pressing all the wrong buttons. ?♀️.
Usually I dread coming here. This was a nice change”
9AM - 1:15PM 2:30 - 4:30PM
2229 Crystal Spring Ave SW, Roanoke
Post Offices
“Always the best experience here. The gentleman that works here is kind and friendly but also all business when busy, which I think a few people called rude. But in reality he is trying to move things quickly and efficiently so people don't feel like they had to wait to long. Plus I've just seen some of the rudest customers that come in totally unprepared and get mad if he is a little short while the line has to wait because they are inconsiderate.”
1 - 5PM 9AM - 12PM
4952 Lee Hwy, Troutville
Post Offices
“This place is great! Stacy helped me with my outrageous request of shipping nearly 50 priority mail boxes all while continuing to help other customers. The process was smoother than I ever imagined it would be and I’m so glad I went here for this task!”
“I just did a change of address today and the afraican American lady working front she was around 60. Pretty light skinned. I didn't catch her name but it was today she worked around 10am anyways it was so refreshing having a sweet social able kind lady like her help me out with a smile on her face. She's definitely a bonus and a great addition to the postal service company. She knows how to assist and does it in a very welcoming kind professional way..I only wish id gotten her name.”
“On this post office trip, my wait was not long, I was assisted by a smiling and efficient postal staff who completed the postal needs in an efficient and fast manner, and thoroughly explained all processes. Great service from a friendly staff person!”
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“Best post office! Kindest and Friendliest Staff! Every experience and encounter is so pleasant. Truly a homey neighborhood post office! Such a gem in the neighborhood.”