Old Navy provides an amazing shopping experience with exceptional customer service. Employees are kind, pleasant, and helpful, offering assistance with finding items and even helping to carry bags to cars. The store is very nice and clean. Some customers note that the prices can feel expensive, even on clearance racks, and that the lack of shopping carts can be challenging for parents with young children. However, the outstanding and thoughtful staff makes customers want to shop more, creating a truly appreciated visit.
I had the pleasure of meaning Ms. Wanda the other day at the colonial heights location. I came in for a return and Wanda’s customer was awesome. She really made me want to shop more at old Navy, I hope the company realizes the gem their employee is.
November 2022
Love this store and the employees to there always there to assist you in any way and love the super cash that I earn ?
November 2022
The best customer service experience....the seasoned lady at the register (SBN) was the most pleasant person I've encountered in a very long time....may God bless her continually.
