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December 2023 by Reydin P
I pulled up before 12 and I waited almost 10 minutes and it was after 12 when I got up there. They told me that they don’t close at 12 I got there at 12 but when I explain my situation they just ruined my whole Christmas to where I’m getting ready to switch banks I had fraud detection on my card last night and lost my whole paycheck that I got last night and I can cash a paycheck know your paycheck a check to be able to do Christmas from the family. I have to wait till Tuesday after Christmas basically ruined my whole holiday. I don’t have another day off until after January
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December 2023 by hbutif hbutif
GREAT! You want more interest on your money and treated like a person NOT a number come put your money here! You may wait for a customer service YET it's worth the wait because they go over EVERY possible way to resolve any issues and get a great rate on interest/loans/cd's/money market accounts the works!
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December 2023 by Jesse Hellyer
Roman has been a great addition to the Sussex County Chamber of Commerce. In the short time he has been a member he has spent time in our community getting to know the local businesses and spending time with a number of them getting to know their business and how he could be a service to them. Jesse Hellyer, President, Sussex County Chamber of Commerce
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November 2023 by Debbera Coleman
I haven't been a member a month yet and I have had to get 5 yes 5 bank cards. I've gotten a new card in the branch and they still mail me a card. Insane!! Customer service is great though inside the Chesterfield branch. Fraud department still haven't put my funds back into my account. And checked my account today and someone has already taken funds out of my account. On the card I just got through FedEx. Smh
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June 2023 by Love Davis
I want to know why I have to register my card in a new app to managed it opposed to how it use to be manageable within my account. Separate apps are not necessary nor convenient. I want an detailed explanation so I can understand what changed and why as this is isolated to VACU. Please and thank you.
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June 2023 by Love Miles
I want to know why I have to register my card in a new app to managed it opposed to how it use to be manageable within my account. Separate apps are not necessary nor convenient. I want an detailed explanation so I can understand what changed and why as this is isolated to VACU. Please and thank you.
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May 2023 by Yehudah Bey
Great experience at VCU! Thank Gina and Stacey for always suggesting the best for this member. Always pleasant in attitude and very professional in service. Always attentive to my needs.I'm happy to be a member of Virginia Credit Union.
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February 2023 by Va_Bassin
These bigger credit unions do not want to earn your business. I successfully refinanced my truck at the same rate offered by Virginia credit union through caribou. DO NOT THINK YOU CANT GET APPROVED BY THESE SMALLER CREDIT UNIONS.
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February 2023 by david malone
Horrible customer service opened a bank account debit card never sent after 3 months and branch says nothing they can do about it. Bank elsewhere. Stacy is very antagonizing and disrespectful. Untrained Branch Manager.
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August 2022 by Lisa B.
I have been a member of this bank for 30 years. They are awesome, very reasonable and have refunded fees when banks would not.
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July 2022 by Dennis McNece
The Virginia Credit Union in Colonial Heights is awesome. The employees are very friendly and professional. They're always willing to help. Would highly recommend them to anyone looking for a place to bank.
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June 2022 by Twandra Lomax Brown
VACU has financed my cars with good rates and taken care of my other financial needs for over 25 years. Everyone I’ve worked with has been professional, friendly and efficient. All of my family members I’ve referred have experienced the same quality customer service.
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March 2022 by Adam Holliday
Management proudly discriminates.openly against disabled people, including disabled veterans. No regard for the ADA.
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February 2022 by Tasha Boco
First time becoming member receive excellent customer service.
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September 2021 by Annette Ahrend
The employees are very helpful and friendly and help customers as much as possible. Great bank.
