Virginia Credit Union is a member-owned financial cooperative with over 300,000 members, offering a range of affordable banking services, loans, mortgages, and free financial education resources aimed at building confidence in financial management. Members appreciate the competitive interest rates and the personalized service, often finding that the wait for customer support is worthwhile due to the thorough assistance provided. However, some members have expressed concerns regarding recent changes, such as the need to register cards in a new app, which they find inconvenient. Additionally, issues with card replacements and account security have been noted, with reports of multiple card issues and delays in resolving fraud cases. Despite these challenges, the customer service team at the Chesterfield branch has received praise for their helpfulness. Virginia Credit Union remains committed to serving its community and enhancing the banking experience for its members.
VACU has financed my cars with good rates and taken care of my other financial needs for over 25 years. Everyone I’ve worked with has been professional, friendly and efficient. All of my family members I’ve referred have experienced the same quality customer service.
June 2026
It use to be my favorite place to bank. But now you can’t even call your local branch.. you have to call a 800 number and it always says you are 31st in the cube?? Not for long!!! Looking for another credit union….
September 2025
Ayjah was absolutely phenomenal!!! Her patientce and thorough explaination and education of the bank products were impressive and made us very comfortable. She took the stress out of the process with her professionalism, kindness and courteousness. High level customer service!!!
