Covington Nissan is a dealership that receives mixed reviews from customers. Many praise the friendly and helpful staff, especially highlighting Crystal, who is described as kind, caring, and excellent to work with. Customers appreciate how smooth and quick the buying process is, with some mentioning that they were in and out in just a few minutes after completing paperwork. The dealership is also noted for offering good deals, with one customer saving between 4,000 and 9,000 dollars compared to other dealerships, thanks to fair pricing and no dealer add-ons or market adjustments. Many customers recommend Covington Nissan as a great place to find a good Nissan and commend the sales team for making the experience easy and pleasant. However, not all experiences have been positive. Some customers have expressed dissatisfaction with management, citing issues of overcharging and feeling dismissed or talked down to by a member of the management team. These customers felt their concerns were not addressed properly, leading to stress and a less satisfactory experience. Despite these negative reviews, the sales staff, particularly Crystal, is consistently praised for their professionalism and helpfulness. Overall, Covington Nissan is seen as a dealership with friendly staff and fair prices, but potential buyers should be aware of mixed experiences related to management. Many customers find the staff’s service to be excellent and would recommend the dealership for a Nissan purchase.
For me and the mechanics there do a wonderful job they have helped me ever since I have moved to West Virginia and I go to see him which is a 20 minute drive for them to service my vehicle
November 2022
I've purchased multiple cars here over the years and always had everything serviced here as well. I've been 100 percent satisfied with the staff every time from sales to service to detailing . Friendly,fair service!!!
October 2022
I was treated good and got the color and features I wanted on my 2022 Nissan Frontier. Wasn't offered any discount whatsoever and the extended warranty prices were very high so I declined. No sales pressure to purchase the vehicle but a lot of pressure to get the extended warranty. Overall the buying experience was positive.
