The Magnuson Hotel - Mountain View presents a mixed experience, with feedback highlighting both significant strengths and serious concerns. The staff receives strong praise from many guests, described as excellent, friendly, accommodating, helpful, pleasant, and professional. Specific commendations note their willingness to fulfill room requests and resolve issues. The rooms are frequently called large, clean, and comfortable, with fresh bedding. The pool is noted as crystal clean and not crowded. The hotel is acknowledged as an older property but an acceptable place to rest, offering good rates. However, several critical issues are reported. One guest details a severe fiasco involving a rude and allegedly dishonest staff member, describing overcharges, fraudulent transactions, broken amenities like AC and TV, bug infestations, and trashed rooms, culminating in a refund dispute and police visits. Another guest mentions a needed room change due to a leaky faucet and broken cable, and warns of unsafe spiky bars under the beds. The exterior is noted as needing cleanup, and the on-site restaurant was closed during one stay. Overall, while many guests report positive stays with clean rooms and excellent service from some staff, others describe profoundly negative experiences involving maintenance failures, overcharging, and unprofessional conduct, indicating inconsistent management and potential safety hazards.
I enjoyed the size of the room itself. Bed was comfortable-everything was clean-and the customer service was top notch. I make weekly trips to Covington, I will be staying here again!
May 2026
Didn't stay as the place was dirty. Go to the Quality Inn nearby.
September 2025
Sheets were dirty and stained. Dirty duvet cover. Worn dirty furniture. No shampoo. Mold in shower. No accessible plugs for chargers. Lamps not plugged in and unable to reach plug. No hair dryer. Would never stay here again
