Verizon, located at 575 James Madison Hwy in Culpeper, is highly praised for its excellent customer service and helpful staff. Customers appreciate the friendly and professional sales consultants who make their experience smooth and enjoyable. One reviewer highlighted how a staff member quickly fixed a phone issue and helped her decide on a new phone with a trade-in deal, all while being patient and kind. Another customer noted that staff members go out of their way to assist, such as setting up phones in the car and explaining how to use new devices, making customers feel valued and cared for. The team is described as knowledgeable and honest, offering guidance on plans, upgrades, and accessories. Many reviewers mentioned that they did not have to wait long for assistance, and staff members, including a person named Michael and Sway, went above and beyond to ensure they understood their new devices, transferred data, and explained features thoroughly. The store's welcoming atmosphere and attentive service keep customers returning and recommending the store to others. Whether upgrading phones, trading in old devices, or exploring plans, customers find this Verizon store a trustworthy and friendly place for wireless needs. Overall, the store is known for its helpful staff, efficient service, and positive customer experiences.
Michael Johnson provided us excellent customer service! He helped streamline our account and was extremely professional, efficient and friendly. We went to this store based on the recommendation of a friend, and will recommend it to others.
November 2023
Michael was very helpful & friendly while we waited to be assisted. He went above & beyond to make our experience great!
October 2023
Had the best experience getting my phone upgraded with Michael. He is knowledgeable, honest, and will get you set up with what’s best for you. He is the BEST! The whole team is amazing here and such an upbeat, welcoming environment. Highly recommend!
