Verizon, located at 575 James Madison Hwy in Culpeper, is highly praised for its excellent customer service and helpful staff. Customers appreciate the friendly and professional sales consultants who make their experience smooth and enjoyable. One reviewer highlighted how a staff member quickly fixed a phone issue and helped her decide on a new phone with a trade-in deal, all while being patient and kind. Another customer noted that staff members go out of their way to assist, such as setting up phones in the car and explaining how to use new devices, making customers feel valued and cared for. The team is described as knowledgeable and honest, offering guidance on plans, upgrades, and accessories. Many reviewers mentioned that they did not have to wait long for assistance, and staff members, including a person named Michael and Sway, went above and beyond to ensure they understood their new devices, transferred data, and explained features thoroughly. The store's welcoming atmosphere and attentive service keep customers returning and recommending the store to others. Whether upgrading phones, trading in old devices, or exploring plans, customers find this Verizon store a trustworthy and friendly place for wireless needs. Overall, the store is known for its helpful staff, efficient service, and positive customer experiences.
Amazing customer service from Vanessa. I’m not sure on what her last name is but she was super helpful, friendly and sweet.Im so glad she was the one to take care of me and my family and now we have a good plan for home Internet :) She needs to be recognized for her amazing personality and service!!
June 2026
Good and fast service. Sales technician 'Precisely' hooked us up.
April 2026
This is not a Verizon corporate store, it is a franchise that carries other products also.