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“We’re in the same business, so we know how easily some shops can take advantage of a tough situation — but these guys did the exact opposite. I sent my step father Steve to them for fuel system repairs, and they did an outstanding job. Truck was the dealer first and had it towed to Blue Ridge Truck & Auto. Crystal’s communication throughout the process was top-notch, and the pricing was fair and honest. They treated Steve with integrity and professionalism from start to finish. As a fellow shop owner, I truly appreciate the way they handled everything. Highly recommended. We would be honored to extend the common courtesy to them and their customers if they are ever in a tight spot in our area.”
“Wonderful and professional! Our check engine light came on in the middle of a 1200 mile round trip. Phillip was kind enough to run diagnostics and make recommendations, and we were back on the road in plenty of time to reach our destination. What a bright light on what could have been a frustrating day! Thank you, Phillip!”
“Michael Simons assisted my daughter in purchasing her first car and was very informative along the whole process. If you are in the market for a vehicle go visit him! Margie”
Open 24 hours
502 Rorer Ave SW, Roanoke
Towing
“Was broke down along a very busy highway heading to work at 3am, called Mitchells and they had someone come out very quickly. James the driver showed up and helped get the car off the road and back to my house. Most definitely will use this company in the future ?”
8AM - 5PM
404 8th St, Salem
Towing
“This morning, my mom drove my car into a steel cable outside of Chip & Jo’s. The guys at Crotts came over and lifted my car to move it away from the cord safely. Without them, we definitely wouldn’t have been able to move the car. They were some of the nicest guys. Not only did they help, they tried their best to put a smile on our faces. Thanks guys!!! I wish I lived in Salem so I could give you some business but hopefully this review helps!”
“Last night my van stalled on 419 in Roanoke. I drifted onto a side street but was blocking traffic. I had no power. It was raining. I have had AAA travel insurance for many years. I called for roadside assistance and also called Roanoke County police. The officer was very helpful. AAA estimated an extensive response time & said someone would call me back. No one did. The officer called Fat Boys tow service. They came in a reasonable time. Shane was the gentleman who was able to tow my van to nearby Firestone. He was also able to restore power enough for me to put the window up , secure the belongings I needed & lock it. Shane then waited for me to complete the info & drop the key & for my daughter to provide me a ride home. He was so very helpful and professional. Thank you to Shane, Fatboys service & Roanoke county police.BSF”
Open 24 hours
300 9th St, Salem
Towing
“Had a flat tire on the side of 81 on our way to see family for Christmas. Called Brown and Son and they came and towed us to NTB. They were so friendly and helpful. Thank you so much and Merry Christmas!”
Open 24 hours
1830 Progress Dr SE, Roanoke
Towing
“Awesome service! My daughter had a tire blowout on Interstate 581 this morning. Their driver arrived promptly, loaded the car quickly, and delivered it to the tire shop for us. Great job from start to finish! Thank you!Service: Car towing”
“I had a great interaction with Brian! He came to assist me when my farm tuck decided it was not going to shift anymore! He was able to assist with the problem and get me back to the farm and was just so nice and respectful! I really appreciate the time he took to explain and assist me in my time of need!”
8AM - 6PM
4299 Blue Ridge Blvd, Blue Ridge
Towing
“The best place to get your vehicle Towing the best place to get your vehicle service. I highly recommend this people we’ve been Using them For years now and we have no complaint so we highly recommend everybody must go and visit them Jeff”
“Went here for the first time after my apartment complex threatened to tow my car for an expired inspection. These guys went above and beyond for me. I am so thankful for them and will be a returning customer!”
8AM - 5PM
418 East Washington Avenue, Vinton
Towing
“Good service and knowledgeable about vehicles. Had a timing belt and water pump replaced, work looked good and vehicle runs better but the cost was half of the dealerships. Quality parts were installed as well. Will be a return customer.”
“Needing a tow isn't a great experience. But if you need it, I highly recommend them. They were professional, knowledgeable and courteous. They were also the fastest time I was quoted around. I had to 40ft truck towed and I will keep them on speed dial in case I ever need them again. Wish they were in every town. They also made the pay process with a card very easy.”
7AM - 7PM
2896 Hershberger Rd NW, Roanoke
Towing
“This location was very good. The location on Melrose needs a staff change. I pulled into the lot they had half blocked with a trailer and their employee was honking her horn at me me while sitting in her car smoking. Really? Work for me? Not ever! I rolled my window down and she said. Go back where you came from. I said what? She repeated. I said, I have propane tanks to fill she said, they don't work. I don't argue with bad attitude employees. I just don't go back. She was not worth what I would say t8 her about her actions. The young man on Hershberger, complete opposite. He was dealing with less than respectful customers, and handled it well. I do recommend the Hershberger location.”
“Dad & I have been bringing our work trucks to this place for decades. I’ll even come out of my way to come to this place driving all the way from Lynchburg. This is one of the few places I actually trust to do a good job & do it right”
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“The under shield of my car was ripped off so I brought it to Hughes. Within 15 minutes I had an estimate and it was very good. When the part came in I showed up at the appointment time and 20 minutes later it was as good as new.Service: Body & Trim”