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“Purchased the most beautiful elegant long black coat just in time for winter. I’m absolutely in love, the quality is GORGEOUS. We always have such a good experience with both the clothes and the employees. Always so friendly and helpful :)”
“Doug Kidd with Tom James helped me with my custom suit, custom shirts, tie, belt and dress shoes. It was the easiest and most stress free experience and Doug guided me through every step of the process. And the final product looked and fit amazing. Highly recommend giving Doug a call when you want a suit that will fit and look great!”
“Registered store has everything you could want from modern to back woods camping gear.all at food prices .then they have all the old fashioned candy to make the hikes a little more for fun.”
“This is going to be my new go to in Roanoke... the clothes are all exceptional works of art! Katie is a gem. I felt like I met an old friend the moment I entered the boutique. Live love love this place!”
“These ladies make me feel right at home! Such a wonderful store with unique and one of a kind pieces, there is truly something for everyone here! I have been a regular here for around a year and everytime the staff treats me with their full attention and kindness! Great place to get styled for an event or everyday life?”
“I went to one of the other locations and there was a shoe that I wanted. The lady called and had them hold the shoes for me. I was very impressed with the young lady who helped with the shoes. Her name was Natasha, very friendly and helpful. I was not sure how to wear them .she went online and found the shoes and how they are to be worn. And I must say a great price.”
“Selection is fantastic! Cyndi is so personable and makes such good suggestions on clothes. She has a very cute shop and jewelry collection has some unusual items. She always makes my visit special!!”
“What a gem. And great atmosphere inside. Very unique merchandise. I am looking forward getting back to Roanoke also because of this store.
I want to try out their clothes too. We were in hiking clothes and didn't feel like trying the beautiful dresses they had there.”
“We had the loveliest visit in this beautiful store. With the assistance of the kind owner/manager, I got a nice copper bracelet, a cool quartz pendant and a pink quartz pendulum. I had to tear myself away before I bought everything in sight.”
“Every time we visit here the staff is just excellent. We can browse and try things on but we don’t feel like there’s a shadow. Today, the main service folk on the women’s side guided us to some excellent deals! New coat, and now we’re set for winter (although it’s July). 10/10 all the way around.”
“Helpful, professional, friendly staff. The 101 Classes are very good and informative. Brett is an excellent teacher! He helped my daughter purchase waders and he went beyond the call of duty and had the patience of a saint!”
“I go to Abby for assistance, She has a good eye n I like her opinions... I enjoy going to the store and having nice people to talk to....
I get a new pair of jeans every month or so.”
“Went to this location on Sunday March 10 as soon as the gate opened. I was greeted by Robin who was super nice. She let me know about the sales. I enjoyed her help and conversation. I'm so excited about the order I picked up and the purchase I made with her help. Thank you Robin!!!”
“Fantastic. I could have blown my entire travel budget here. Good thing we found Rosemont as we were leaving and not when we arrived! Jeans, luxury, outdoor- what are you looking for. They have it and you will love it.”
“The sales associate was very helpful... Not to mention the Tuesday sales paid off! Got an outfit and saved over 50.00 & received a coupon that will be used soon as their fall clothes are arriving now! Love their sweaters!”
“This is becoming my favorite store in this area. It can be difficult to find nice clothes in a short time with limited options, but this store offers a wide range of styles and prices. I bought gifts for our daughter, mothers and grandmother, as well as myself, all in this store before the holidays. Definitely check the sales too”
“Hard time finding it with Google Maps. Was taken to the restaurant beside Lens Crafters instead. Vans was inside the mall near the bookstore.
Couldn't find exactly what I wanted - toe box too narrow.
Brought a pair home and will walk around the apartment to see if it breaks on to be comfortable on my toe.
Sure hope they have a return policy if they don't work out in a few hours.”
“Look, I love this store a lot.I’ve been coming here for a long time and I’ve never seen anything like this-There was an associate, skinny, and they had light short hair.So, I was looking around with my friend today, 4/15/24, this associate was on a ladder doing some work, but were throwing/tossing merchandise behind them not paying attention to who could be behind, I was standing around, and was in a pretty close range of where it could have been tossed at a couple points, not that it would have hurt or anything, but I’m only saying, it could have been a small child or the wrong person at the wrong time.I was looking at 2 shirts I liked, i unfortunately didn’t see the size I needed, so I decided to ask at the register. None in stock, that’s okay, I could order online. I asked if I could do that. They said it would be easier to do at home, which I can understand, but I’ve ordered a shirt from this location once before and have had it shipped to my house/pick up (I can’t remember which but I was fine with either or)The person looked online for sizes to see if they were online, unfortunately, one was not and while telling me, they had some strange smile on their face when telling me… I might be overthinking that one but it just felt like it was funny. The other one was in my size, cool! They proceeded to ask for my email, I gave it, they then asked for my password. Which. I have never been asked before.The order didn’t end up being made. I asked if it was a new thing and they said no and it was why they said it was easier to do at home.I’ve ordered a shirt here once before and was not asked that. But if that IS the case now, why didn’t you just say no? You NEVER ask for someone’s password. It feels a bit much.Other than today, this store is a lot of fun. Other associates have always been kind.Edit as of 4/23/24I went back to talk to somebody a couple days ago, the store manager I believe, whom was SUPER sweet and supportiveThey listened to my concerns ! Thank you!”
“Listen this is not a place for window shopping,this is my quote for two-thousand and Kobe Bryant. U gotta have bread to make sandwiches and I had breakfast,lunch and dinner in that spot! Oh yeah if u got these u special.Lmao”
“Loved a pair of Twisted X boots but the fit was just not right so they streamed stretched them for me and now they are perfect!!! Thanks so much, your selection was amazing as well, great shop!!”
“Stopped by here recently as I always do when I’m back in town visiting valley view mall. Naomi is my favorite cashier! She always provides the best customer service and I can’t think of a better example to have someone represent the brand for the company. I’ve never had a bad experience here but it is an absolute joy having someone be glad to help assist you and ensure you’re comfortable with the visit. It is very difficult to find employees like this these days. 10/10 would recommend”
“I had the best experience I have ever had in a store because of Susana. I had a VERY complicated issue with my store card and it took a lot of patience to figure it out. She worked and worked until she found a resolution but she had to stay over to do so! She and everyone else were so nice and patient and determined to fix my problem. Thank you thank you thank you for all the time you took working with me today and everyone else who helped!!!”
“Had a great experience yesterday at the Valley View Mall location! Felicia was the associate that assisted us, found us exactly what we were looking for and made a couple of suggestions for cruise attire for my husband. Thank you so much, Felicia, for your assistance!”
“Today I received exceptional customer service from Nadia in the shoe department. I purchased several pairs of shoes, and a gift also for my daughter. I was on a time crunch. She was very knowledgeable and passionate about her job. I recommend if your in the shoe, purse area to ask for Nadia. Her personality is so warming. It makes you want to buy and not rush through liias I am always busy. It's always comforting to meet great people who love what they do , because it's not about the pay. YOU ROCK NADIA !?”
“I always go to the back of the store to check out the misc. stuff. Then up front to where all the cookies are. I love the shortbread cookies, and I got one of those and a big canister of mixed cookies.”
“Always can come in and get to what I'm looking to buy quick and be in and out in less than 20mins. Checkout lines are usually fast. A wide variety of items are sold here, not just clothes, including car accessories, shoes, toys, kitchenware, etc.”
“Looking for the latest popular styles ? This is the place.Enter the feels and sounds trendy with the popish style music. I feel as if someone thought about the modern trend setter that's on a budget. For men this is the one of the few places that you can find a decent tailored suit at a great price.”
“Clean and organized for the most part. Unless you catch them on a day they are understaffed or everything has been majorly picked thru. Awesome clearance section.”
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“I love popping into Penelope to see what Jewelry they have because it’s so affordable. My daughter loves picking out their Pura Vida bracelets. Recently, they had a ring I loved, but wasn’t my size. They brought it in from another store and it arrived the next day!”