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January 2024 by Jacqueline Capps
We have used the Shuttle Shack for the past several years. We absolutely love these guys. They are very knowledgeable about the trail and surrounding area. They are always very accommodating and make us feel like family. We recommend them to all friends because we know they will be well cared for. I first posted this review 8 yrs ago. We still feel the same today.
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November 2023 by Josh Horne
Great experience renting bikes, transport and a wonderful day on the trail
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November 2023 by Candy Pants
Didn't have to wait long. Great shuttle of the mountain with very good service
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October 2023 by Twobedecided
We debated whether to try this 17 mile trip or not. Decided yes, and were so glad we did. This family owned business is great! Emily is polite, courteous, and knowledgeable about the trail. Her parents should be very proud of her. Highly recommend if you have 2-3 hours to spare.
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October 2023 by Amber Tye
3rd time renting from the Shuttle Shack...we won't go anywhere else. One our favorite Fall activities! This family is super friendly!
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October 2023 by Haley Willis
Super great and accommodating folks! I highly recommend you make reservations ahead of time. We left from Charlotte on a Friday morning and caught the Whitetop noon shuttle and rode the Virginia Creep trail down. We got done around 4, including stopping at the cafe and historical stops along the way. We camped over at Beartree! The group at Shuttle Shack is so polite and excited for you to have the best time. If you are prone to motion sickness, take Dramamine ahead of time - they're gentle on the drive but the road itself is windy, so there's only so much you can do there. The ride was awesome and we were back the next day for the shuttle to Abingdon, where we rode our bikes back to Damascus to finish out the trail. Our driver Ralph rocked - he was great to talk to on the way over, and when we got back and realized a BMX trailer had parked without permission and blocked my car in, both Ralph and the Shuttle Shack team worked to get my car out while apologizing profusely (even though it totally wasn't their fault!) Overall an awesome experience, I would highly recommend the Shuttle Shack to anyone looking to have a great and stress free time on the Virginia Creeper Trail. Thank you guys ?
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October 2023 by Roger L
Shuttle Shack is a great outfitter. They have plenty of well maintained bikes, mountain, cruisers, etc. The shuttle driver was friendly and informative, and offered to take pictures of each group prior to us hitting the trail. Staff was friendly and helpful while returning bikes. I definitely recommend and we will book thru Shuttle Shack again in the spring.
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October 2023 by Michael B
We have rented from Shuttle Shack 3 times. Their advice before heading up, their service and advice while getting ready to go, and their service after have all been on point. This last trip, my son wanted to bring his own bike to pull his daughter because he is very tall and he was afraid they wouldn’t have a bike to fit him. On the trail, we had a major issue with his personal bike and needed a rental bike and a buggy for his daughter. I was able to get word, (thanks to Mark and Stella, US Forest Service), trail angels, along with Jennifer, her husband, drivers Rick and Mark, we were back on the trail in 35 minutes. These folks know what they are doing and they own the business and care about their customers. I pulled my billfold out at the end to settle up, and they told me not to worry about it! Thanks again Shuttle Shack team and USFS for making our trip unforgettable!
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September 2023 by John
Bikes are in poor condition. Chain came off one on the way down the mountain cause a wreck and lots of cuts and bruise. Crack the phone screen. Reported it but staff did not care
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September 2023 by Charlie Humes
These folks are absolutely amazing and kind. We've used them 3 times and have never had any issues!
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September 2023 by mary kelsey
The good part was the comfy bike seats, timely shuttle departure and the fact that the bikes got us down the mountain. The not so good was that my 6 foot companion was given a medium frame bike (way too small),both bikes had gear problems and the worst was that owner insisted that the bikes were in great shape and were well maintained even though we told him that our gears continually slipped.
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August 2023 by Mark Fulton
I always use Shuttle shack to take me to the top of the mountain. Price has gone up to 20.00 per person
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August 2023 by John Roller
Great customer service, there was a miscommunication about our reservation time and they made it right. Very friendly as well!! Thanks!
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August 2023 by Cindi Courter
Great operation! Personable and helpful staff..Efficient shuttle to the top of White top Junction. Had a fabulous 18 mile ride down to Damascus. Highly recommend!
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August 2023 by JennKSmith05
We have used this bike shuttle before but it has been a couple years. Staff made it easy to get reservation and added Grandma easily after I already made our reservation. Our group rented bikes and rode shuttle up to Whitetop. Bikes were so comfortable my mom is requesting using the same bike when she returns soon. Easy to return bikes too. Highly recommend!
