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September 2025 by Amiah Taylor
It was a easy and fast process
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September 2025 by Ihtesham Momand
Get charged $2.12 just for tape? You lost my business for being cheap.
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August 2025 by TRESHA SINCLAIR CAMPBELL
Quick and easy and friendly customer service
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August 2025 by Rochelle Wilson
Visited this location a couple weeks ago and everything started off great. I was helped by a woman that was very efficient and transparent with me when it came to packing and shipping out a gift for my best friend. However, things took a turn for the worst when her co worker was unable to carry out his task with the customers he was attending. He was helping out an older couple, they were taking passport photos and he took them multiple times but the older couple insisted they would be rejected, since they had already had been rejected in the past. Like I mentioned he took the pictures multiple times and could not figure it out, the last attempt he did I could see what they were talking about because they showed me the picture, he was very rude and passive aggressive, and emphasized that he only zoomed in because the couple had told him to do so, but I used to work at the post office and I know there are certain guidelines that pictures need to adhere to in order to be used. Long story short, he was rude to an elderly couple that were being so kind and patient with him. The woman that was helping me ended up taking over for him, she asked the gentleman to finish up my shipment (all he needed to do was charge me) she advised him that I also needed to be charged for packing, however he only charged me for the shipment, and when she realized she had him charge me for packing, so I had to pay twice. It was an inconvenience to me to have to finish off my transaction with a person that clearly doesn’t know what they are doing, and it was so sad to see that young man loose his patience with the elderly couple, even though it’s clearly him who lacks the knowledge/training to take those photos. Team members that aren’t properly equipped/trained to do certain things put a strain on their co workers, she was helping me, and also babysitting her co worker. I hope this employee gets the training he needs, and I hope in the future he can be more humble, especially when it’s him who’s the problem.
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August 2025 by Sergio Enmanuel
Won’t use this place to deliver again they don’t know where my package is and is from Apple i been calling the package was supposed to arrive Monday is Wednesday and they keep telling me things around instead of tell me where my package is 🤦
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August 2025 by nina delong
I sent a package through the ups in Dumfries. The woman with glasses & dreads is not pleasant at all.
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August 2025 by The Porters
Employee: Valerie at this location goes above and beyond, I really appreciated her kindness. Customer service can make or break a person's day and she made my day.
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August 2025 by jennifer G
Valerie delivered truly outstanding customer service. From the very beginning, she was patient, attentive, and genuinely committed to helping me. She took the time to understand my concerns and worked with me step-by-step to resolve my packing issues. Her professionalism and kindness made a stressful situation much easier to handle. I’m extremely grateful for her support and dedication.
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July 2025 by Dương Lộc Huỳnh
Great customer service!
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July 2025 by Lynn-Marie Ray
Not helpful tracking my package that was delivered to the wrong house
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July 2025 by Kathleen Lucas
UPS is always available when life happens, they saved me many times when I find myself in some unforseen issue. So I will recommend them to anyone.
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June 2025 by edwin garrett
Excellent store and customer service! Staff is always polite courteous and efficient! Very short wait time stop! Come thru and see my people!
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June 2025 by Marianne DiGiaro
Convenient location and every staff member is polite and helpful, very respectful.
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June 2025 by Jessica Patton
The manager at this store was super rude and unprofessional. I will never be go back to that store.
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June 2025 by J L
Leslie helped me out with 3 packages and my messed up labels. She was awesome.
