The UPS Store #5555 in Dumfries is a locally owned and operated business that offers a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Located next to Target in the Fortuna Center Plaza Shopping Center, this store is dedicated to providing excellent customer service. Customers frequently highlight the outstanding service provided by staff members like Valerie and Mar, who are noted for their patience, attentiveness, and professionalism. Many reviews mention how these employees have made stressful situations easier to handle, often resolving issues quickly and efficiently. The store is recognized for its polite and courteous staff, with very short wait times reported. However, there have been some concerns regarding customer service from certain associates. One reviewer noted a lack of acknowledgment from staff at a busy time, which contrasted with the excellent service provided by other team members. Overall, The UPS Store #5555 is well-regarded for its helpful and friendly environment, making it a recommended choice for various shipping and printing needs.
This place is ALWAYS busy but the staff is incredibly helpful. Shoutout to Ms Perry for going above and beyond for me and helping me out with a package.
February 2026
UPS team consistently demonstrates a friendly and efficient approach when engaging with clients, resulting in an exceptional customer service experience.
January 2026
This store is always working hard. Even when they are full of customers the pace of work is constant. In the age where customer service has all but disappeared, that is not the case with this store. Even if it is out of our way we will always come to this store.
