The UPS Store #5555 in Dumfries is a locally owned and operated business that offers a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Located next to Target in the Fortuna Center Plaza Shopping Center, this store is dedicated to providing excellent customer service.
Customers frequently highlight the outstanding service provided by staff members like Valerie and Mar, who are noted for their patience, attentiveness, and professionalism. Many reviews mention how these employees have made stressful situations easier to handle, often resolving issues quickly and efficiently. The store is recognized for its polite and courteous staff, with very short wait times reported.
However, there have been some concerns regarding customer service from certain associates. One reviewer noted a lack of acknowledgment from staff at a busy time, which contrasted with the excellent service provided by other team members. Overall, The UPS Store #5555 is well-regarded for its helpful and friendly environment, making it a recommended choice for various shipping and printing needs.
Typical UPS store location. The workers are friendly and helpful. The only thing I'll say for UPS Stores is pack your own stuff and bring your own box or boxes. They will charge the heck out of you. That's not unique to this location so I didn't deduct a star
June 2026
Friendly personnel, caring, approachable and faster service
