Walgreens, a popular pharmacy and retail chain, has consistently provided a positive shopping experience for its customers in the Dumfries area. Customers have commended the store's friendly and helpful staff, who go above and beyond to assist them. The employees, such as Lisa and Darryl, have been praised for their exceptional customer service, patience, and dedication in ensuring customers' needs are met, even when faced with challenging situations. The Walgreens location in Dumfries Shopping Plaza has been described as clean, neat, and well-stocked, with a great selection of affordable seasonal items and deals. Customers have appreciated the availability of free masks and the store's commitment to providing a safe and comfortable shopping environment. One standout experience was when a customer's mother had a fall and needed a prescription, but faced difficulties with the doctor's staff and insurance company. The store manager, Erica Strickland, along with the shift leader Tanika and a pharmacy technician, were able to quickly devise a creative solution to ensure the customer could obtain the necessary medication, even if it meant paying out of pocket initially. This level of customer-centric approach has left a lasting impression on the community. Overall, the Dumfries Walgreens has consistently demonstrated a commitment to providing excellent customer service, a well-stocked and organized store, and a welcoming environment for all shoppers.
This is an old-school Walgreens with great deals and friendly staff.
February 2025
Went to pick up a FedEx package via drop-off location. Employee was helpful, quick, and polite. I'd use this location for pickup again in the future.
January 2023
Day time only. Would never go to this one after dark as the neighborhood doesn't feel safe to me . Staff, esp in pharmacy dept., have always been helpful and courteous.
