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10AM - 2PM 2:30 - 5PM
8253A Backlick Rd, Newington
Post Offices
“Very kind workers at this location, and I appreciate their listed hours being accurate! I choose to come to this location even if it's a little out of my way. It's a smaller location, so getting thru an afternoon rush takes a little longer than larger offices towards the middle of town. Just keep that in mind for planning!”
9AM - 1PM 2 - 5PM
12644 Chapel Rd, Clifton
Post Offices
“Grew up in Clifton my entire life, 30 years plus. The people who work here and live here. Are some of the nicest, kindest, sweetest human being's you will ever meet. When you come in be polite, and give respect. They will return the favor.”
“In and out fast. I was about an hour early to my appointment, I thought I'd have to go back, but I was able to do my fingerprints at that moment, and it was very fast.”
“**Review for USPS: Exceptional Service Under Pressure**
I want to extend my heartfelt gratitude to the team at USPS for their outstanding assistance during a critical moment. With my wedding day approaching rapidly and my essential package delayed, I found myself in a stressful situation. Despite the challenges, the USPS staff not only directed me to another location but also provided invaluable assistance that ensured I received my wedding dress just in time.
Their responsiveness was remarkable. Despite the urgency and the redirection to another USPS store, they handled the situation with utmost professionalism and empathy. They understood the importance of my package and the time-sensitive nature of my predicament.
What impressed me most was their proactive approach and willingness to assist. They not only directed me to the nearest USPS store that could help but also ensured that the other store was informed of my situation. This coordination was crucial in ensuring that my package was located and expedited to me promptly.
Furthermore, the staff at the other USPS store were incredibly helpful and efficient. Despite the unexpected rush and last-minute request, they managed to locate my package and ensured it was ready for me to pick up just in time for my wedding day.
Thanks to the collaborative effort of both USPS locations, I received my wedding dress exactly when I needed it, allowing me to focus on the joyous occasion ahead. Their exceptional service and dedication turned what could have been a stressful ordeal into a successful resolution.
They not only deliver packages but also provide invaluable assistance in times of urgency. Thank you to both USPS locations for their outstanding support!
** Stars**
- Kelly”
“I had a problem paying for my passport application because I forgot my pin number (dumb I know) but, even though I wasn’t fully prepared, they still gave me great customer service and treated me kindness and understanding. The application process itself went really smoothly so I had no trouble with that. Overall I’m just grateful I got to do the things I needed thanks to their help. :D”
“This review is for passport services only. I visited the Lorton post office to apply for a passport. I arrived on time for my appointment, but the photo equipment was broken (which happens), so I had to go somewhere nearby to get my photos. That did not otherwise result in any delay in my application review and the solution was easy, so I didn't deduct any stars for that. It might be a problem for those trying to apply for a passport during walk-in hours, so I'd recommend coming with photos in hand just in case.
The postal worker was professional and patient and took great care to make sure the application and supporting documents were all present and correct. The worker clearly had had a lot of experience with the passport process and knew what to do to make sure the application made it through the State Department smoothly. I wouldn't hesitate to go to this location for passport assistance again.”
“I came to this post office to renew my passport. I had no appointment. Only one person was in line in front of me, even though it was noon on a Monday. That person took about two minutes. When it was my turn, I was told to go into a small office to have my picture taken, which took maybe three minutes. Then I filled out the address (which they provided) on a priority mail envelope, which they also provided. They attached the picture to my application and then attached everything neatly and, with my approval, sealed it inside the envelope and that was it! I had no idea it would be so quick and easy! I thoroughly recommend this post office .”
“This is not a full-service post office. It's a contract location operated by the Ace Hardware employees. Good for mailing out packages but not a place for passports or other postal services (like money orders).”
“I visited this post office today for a new passport, I was helped by Sunisa. 2 yrs ago she also assisted me with my kids passports. She is always so friendly and provides the best customer service. I really appreciate her making the process so easy and pleasant. Thank you Sunisa for all you do!”
“The only post office I’ve been to where I would give it a 5+ star, for passport service. Lovely lady’s at the counter. The first hour there was one lady at the counter with 2 appointments and 3 walk ins. She handled it very well by herself.”
“No passport photos here! The employees were quick and helpful in processing our passport application, but we did have to go to CVS and get a photo to bring back.”
“Great Post Office with friendly staff! I was helped by both people, and ended up with Drew, who was incredible! Speaking to him was like speaking to a friend. Great customer service from both! I have also been there for passport service and it was friendly and efficient.”
“I live in the neighborhood and love the personal service with these ladies, they are all always very friendly. They know the people they service. I don’t have to ask for my packages, once they see me or my car they ready to give me the packages. It’s always a light pleasant experience at the end of my work day.. I appreciate them all!”
“Went Friday at 3:30 p.m. It was a bit busy but the workers were doing a good and efficient job. Got my money order and was done with my transaction in 5 mins. Total time 20 mins.”
“I made a Passport appointment and I was in and out in less than 15 minutes to include a picture and they do money orders on site. Everyone was very helpful and not on their phones or gossiping while customers were waiting. SORAYDA helped me with my passport and was an absolute all star. SORAYDA was knowledgeable and walked me through the entire process.”
“I love all employees at this location ! Customer Service Skills are top-notch ! No matter what others may say about a LUNCH BREAK, the employees here need a break as well. I give TALITHA 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“Mark actually picked up the phone and found my express letter that was sitting in Dulles distribution center for the last week. I was calling all the numbers for the Dulles distribution center and no one bothered to answer . Tracking was not useful at all. So when I called my local post office and Mark found the letter- it was immense relief. Thank you!”
“This has been experience! Alfredo at USPS was extremely accommodating helpful. When I explained that we are new to the US and wanted some help with postal services.. I think this is the best branch of the US government and extremely customer focused. May your tribe grow.”
“We can't say enough wonderful things about our mail carrier, Leslie! From the very first day she started delivering our mail, she brought not only efficiency but also a warm smile that brightens our office. Leslie is always punctual, ensuring that our mail arrives on time, come rain or shine.
Her attention to detail is remarkable—packages are handled with care, and she goes the extra mile to make sure everything is delivered safely. What sets Leslie apart, though, is her personal touch; she takes the time to greet everyone in the front office, making each interaction feel special. Leslie embodies the spirit of community and service, and we are so grateful to have her as our mail carrier.
Thank you, Leslie, for all that you do! You are truly a gem, and we appreciate you more than words can express!”
“A place optimized for drop off... It's very useful when sending slightly sized packages. I'm using it well. I wish there was a place like this in Maryland, where I live.”
8:30AM - 2PM 3 - 5PM
2049 Old Centreville Rd, Manassas Park
Post Offices
“First time in this location. Short line. Only one person helping at the counter. Even that didn't stop Rafi from being helpful, courteous, friendly and fast.”
“Aside from the lunch hour pause, everything else is fine~
Saturday hour is not correct on google map, went to the post at 13:50 and it's already closed.”
“This is my go to post office. Every worker I've encountered has been extremely helpful and patient with me. That is very much appreciated. There is often a line which is to be expected given the services offered. However, I don't believe I've waited more than 15 minutes, at the longest, anytime that I've gone to do something other than dropping off a package. Do keep up the good work.”
“I got a passport and photo taken for my 3 month old. The process was easy, quick, and pleasant. Maile (I think is her name) was so sweet and warm with both my son and me. We had a great experience and would recommend getting a passport appointment there.”
“After reading these reviews I half expected the employees to start hurling rocks at me upon entering the building. Luckily for me my visit was perfectly fine and normal. I went in for a passport appointment and the employees who helped me were polite, knowledgeable, and helpful. No, the red carpet was not laid out before me, but everything that needed to be done got done in a timely manner and there were no rocks thrown. Remember that these USPS employees are civil servants working for a program that is bursting at the seams and experiencing unprecedented levels of understaffing. They serve hundreds of people a day, and due to the human condition, may not be feeling 100% at any given moment to say the least. Anyone who has ever worked retail can relate. A healthy dose of patience, politeness, and compassion will get you far, but some of you may need to hold a baby, or gaze upon the majesty of the stars, or contemplate our minuscule lives within the vastness of the universe before you interact with another postal worker. It’s a hard time out there - be kind to people and life will get easier, I promise.”
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“Hard to find cause the sign is not like other offices usually have. there is no self-service machine inside. I was here once, the employee was not talkative and did not say hello or wish me a good day in return. It's quite cramped and a little bit dark inside.”