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February 2024 by John Belcher
Helpful staff. Large selections n
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February 2024 by Nahid Sırrı
The staff are excellent. When they learned that my time was limited, they immediately brought the product from stock.
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February 2024 by el meziane rehioui mustapha
Two bad experiences with the geek squad team
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February 2024 by Mark Nash
I ordered a dryer delivery and was never contacted by phone. Spent an entire day waiting for delivery that their email requested me to be fully available (7am-7pm) and no contact.. I called their number and was hung up on before any conversation (20 minutes of waiting):Will never do business with this company again. I am now disputing the bill with my bank and am very disappointed with a simple transaction
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February 2024 by Federer S
Horrible customer service. They had Bose earbuds marked for 249.00 and they rang up 299.00. Store would not honor price. Both store clerk and supervisor unable to provide good customer service, eventhough supervisor stated earbuds had been on sale before,for that price. Best buy online honored 249.00 price. Fair Oaks location sucks.
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February 2024 by CY Chang
Be aware. If you ask to see general.manager. he will ask police to escort you out. General manager of this store was so rude and not interested in customer service. I tried to get new wireless phone (4 line).
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February 2024 by Mohsan Raza Ali (Mohsan's)
Best Buy in Fair Lakes, VA, stands out as a premier destination for all things tech, offering a shopping experience that seamlessly combines convenience, selection, and unparalleled customer service. From the moment you step through the doors, you're greeted with a sleek and modern environment that sets the stage for an exceptional retail journey.One of the most impressive aspects of Best Buy is its vast selection of electronics and appliances. Whether you're in the market for the latest smartphone, a state-of-the-art laptop, or a cutting-edge home theater system, you'll find an extensive array of options to choose from. The store's layout is thoughtfully organized, making it easy to browse and compare products to find the perfect fit for your needs and budget.What truly sets Best Buy apart, however, is the expertise and dedication of its staff. The associates at the Fair Lakes location are not only knowledgeable about the products they sell but also genuinely passionate about helping customers find the right solutions for their individual needs. Whether you're a tech novice seeking guidance or a seasoned enthusiast looking for the latest advancements, you can count on the friendly and approachable staff to provide personalized assistance and expert advice.Another standout feature of Best Buy is its commitment to customer satisfaction. From hassle-free returns to price-match guarantees, the store goes above and beyond to ensure that every shopper leaves satisfied with their purchase. The Geek Squad services offered at Best Buy are also a valuable resource, providing expert technical support and assistance with installation, setup, and troubleshooting.Beyond its impressive product selection and top-notch customer service, Best Buy in Fair Lakes fosters a sense of community and innovation. The store frequently hosts workshops, demonstrations, and special events that allow customers to explore new technologies, learn valuable skills, and connect with like-minded individuals. Whether you're attending a photography class, a gaming tournament, or a product launch event, there's always something exciting happening at Best Buy.In conclusion, Best Buy in Fair Lakes, VA, is more than just a retail store—it's a hub of innovation, expertise, and community. With its unmatched selection, exceptional service, and commitment to customer satisfaction, it's no wonder why this location is a favorite destination for tech enthusiasts and casual shoppers alike. Whether you're in the market for the latest gadgets or simply seeking inspiration, Best Buy offers an unparalleled shopping experience that is sure to delight and inspire.
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February 2024 by Jose Montiel
Excellent service for Dash camera and remote star installations, everything in general regarding electronics, I recommend any questions, talk to Kevin and his colleagues, they are all efficient ???
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February 2024 by Ninoska pamela Bonilla
Excellent
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February 2024 by Anar Mammadov
Excellent
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February 2024 by BG Burton
The store did not have the product I needed and did not know if or when it might become available. The store associate, however, helpfully gave me the details on the item and recommended other possibilities for finding it, which I did thanks to his advice. It was a good example of serving a customer even if that means sending business elsewhere.
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February 2024 by Najia Hayat
The installation process has been a nightmare. There were a number of extra accessories that were sold to us that was not needed during the actual installation. The installation team was horrible. It's been a week since we've gotten our washer and dryer and we're still not able to use either one. There have been 3 teams out to the house and it's still not done.The first team delivered the new washer and dryer and hauled away the old washer and dryer. He said he could not switch the door opening side because it didn't show on the work order, that he's not able to do it because it's a different person that does this part, and that we needed to go back into the store. We went back into the store to return the unused and unneeded accessories and inquired about switching the door opening side. During the sale, we had spoken with the associate and he assured us that the installation team would be able to switch the side for the door opening for both washer and dryer. We explicitly went over this detail because of the configuration of our laundry room, we wanted it the same way for the new washer and dryer. Nevertheless, during our second store visit, we went ahead and paid a second time for the door opening to be switched. The new associate was the supervisor on duty said he looked up the washer and dryer we had purchased and that switching the door opening side was possible for both the washer and dryer.The second team came out to switch the door. He said he can only switch the door for the dryer, not the washer. And that the best way to handle this was to use a longer cord for the dryer and flip the position of the washer and dryer in the laundry room. We had no choice; we said okay and waited for the third team.The third team said they cannot switch the door at all. He went and got a longer cord, installed the longer cord, and then all of a sudden says 'Oh this is the wrong outlet for a dryer. The outlet is meant for a range, not a dryer.' I asked him to put the other cord back so that we can at least use the washer and dryer for the weekend. He refused to put the old cord back and I asked him to leave my house.We are now a full week without a washer and dryer that's working. The laundry is piling up. We emptied out the area around the washer and dryer so that it's easy for the installation team to haul away the old washer and dryer and install the new one so we have contents of our laundry room in another area of the house. I am frustrated beyond belief.Oh and here's the cherry on top of it all, I called Best Buy Customer Service when the third installation team left and I STILL HAVE NOT RECIEVED A CALL BACK. I had gotten some appliances in the past from Best Buy and had a good experience so we went with Best Buy this time around too. This has been a dreadful experience and I highly doubt that I will be rendering services from Best Buy moving forward.
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February 2024 by LC
I went to this location because I had purchased an Open Box LG Oled tv from BB and the remote was not sanitized with stuck buttons. I called customer service and they asked me to head to the nearest store to see if they could replace or clean it up. I went to this location and I was greeted at the front door. Stated my problem and they directed me to the back support desk by the TVs. This is where things really went south.The middle aged gentleman with glasses did not listen to me for 5 seconds before telling me I had to go back to the store I bought it. I told him the front door and customer service online directed me to any store to either get the remote swapped or cleaned. He kept on saying you have to return to the store you bought it to get help. I Immediately asked for a supervisor and eventually he flagged down someone else to help. This younger gentleman immediately grabbed my remote went to the back found a replacement for me.The original guy had the audacity to tell me that I was lucky they had one. I can’t believe this guy works in customer service. I would never return to this store due to this terrible attitude.
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February 2024 by Greg lassiter
Only had part of order but online said had everything.
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February 2024 by Delmy sosa
Terrible service in the Manassas store with the service of a worker named Lesly from the AT&T of Sudley rd Manassas ?