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February 2024 by Saeed Hamdani
I got excellent customer service in kids department from Syeda was knowledgeable and very helpful.Prices are pretty good and reasonable.
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February 2024 by AL S
These 5 stars are well deserved for Richard from Men’s customer service! He helped me under immense pressure on a holiday, I had to ask him his name again!
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February 2024 by GSD Sieger
Always great experience
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January 2024 by IC Langley
Easy in and easy out with parking on second level right by the door. I do online ordering and then pick up items in the store. Always a good experience.
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January 2024 by Donna Kaplan
Great store and inventory. The store was too hot to be a pleasant experience.
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December 2023 by Fera G
I don't recommend the JCPenney Portraits Studio!!! Making reservations is pointless since they book in 15 minutes increments, and are backed up. Our appointment was at 2:45 and we were there until 5:00 with a toddler and it was an awful experience!!! They need better processing, and offer online services so customers order their photos online after the photoshoot. This was our first and LAST time!!!Update: We got our digital photos and the family portraits were terrible, I called the manager and she refused to refund despite seeing how awful they were. AVOID!!!!
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September 2023 by Darlene
Nice women's clothes. They were having a sale, so I purchased a couple of items for work. The Fair Oaks store is very nice.
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September 2023 by K Wise
A friendly staff with a diverse selection of items. There were sales going on for the holiday. I went in for pictures and it was an easy process for that. They offered me eight photos for choice and I picked one, which was $80. So, steep but I think it is cheaper than a number of other I looked at hiring. Overall, this was a good experience for what I needed done.
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September 2023 by Daoud Ayyash
They WORST customer experience ever. Came to return something that I purchased for my mother, because she tried to exchange it several times and we lost the receipt, yet they wouldn't let her. So she just asked me to return it, which I went to do. So after forgetting my wallet in the car and going to get it and come back to the same lady I dealt with cause I thought she was nice ( which was wrong). I have razor bumps from shaving my face a last weekend and working in the construction field I'm always dirty so I exfoliate my face with this exfoliating scrub brush and I always go too hard which causes the scabs to rip off and leave a red center. This lady named ZEPPE treated me and looked at me like I had the black plague or some type of virus. I told her what they were which I didn't have to, yet I did and she decided I don't care and was utterly disgusted with me. Sorry that my body is different than yours or I scrub myself too hard. I was beyond upset, I was angry, ashamed and disgusted with my own self. I would never treat a t anyone like this, never have in the years I did work in the customer service industry. I never shop here but this surely will be the very last time I step into any JCP location ever!!!...she's worried bout my face when I look around and see the store just falling apart. I even called their corporate office and they're no help at all.... stay away from here a r all cost the place most of the people here act like they're better than you and can just treat you or speak to you in any manner they want .. I will never reenter this company's establishment. That's why Macy's is so much better and I love it there...
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September 2023 by Max Hunt
I would like to talk to the owner about a very disrespectful encounter of one of the employees with my family on Saturday night 9-16. We as a family love to shop here but my family was very uncomfortable due to odd behaviors and verbal communication of one of the employees.
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September 2023 by Stacy G.
I buy all my clothes at JCPenney. I agree with some of the reviews that it is hard to find help in the store but if you shop in the evening or on the weekends, you usually can find help. I hate shopping and if I didn't have to search (which I hate to do), I've usually lucked out and got a salesperson who looks for me and brings the clothing to me in the fitting room. I also get someone who tells me how I can save money by using my JCPenney credit card which I use quite frequently when they have Levi's, Izod, and Land's End on sale. Also, they tend to have my size as I am very tall, and I always have a hard time finding clothes that fit right. The salespeople are more abundant during the evening hours and on weekends and especially during sales and holidays.
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August 2023 by Erica Brouillette
JC Penny's has such sophisticated, timeless clothing, in my opinion. I particularly love going here for nice slacks, pantsuits, and skirtsuits for work. This store has a great selection of merchandise and I've experienced friendly service here. I've been here to shop in-store and to pick up online orders. I've had to return a couple things and that process went smoothly here.The location in Fair Oaks Mall near Monument Dr., Rt. 50, and I66 is accessible and convenient to other places of interest.There's a large parking lot that's shared between two department stores and another that only serves JC Penney. I've never had an issue finding a space in either lot. In the smaller lot, you can find spaces right up against a side door that leads into the Home section and around the corner of the Returns/Exchanges/Online Pickup counter.
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July 2023 by Joshua Cruse
This location is usually well-stocked with a variety of items. At a recent visit, Edith went above and beyond to answer questions, address concerns, and her assistance and service led me to finalize the purchase. Would highly recommend!
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July 2023 by K Medinets
5 stars to Daisy who helped us today. She was awesome and went the extra mile. 3 stars to the store selections.
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March 2023 by Santhosh Kumar Ravindran
JCPenney Portraits Fairfax location - we had a great photo session with beautiful family pictures. Highly recommend.