“I called to order a seat cushion for my wheelchair. Due to mistake I made I didn't check to see what address they had for shipping. I assume since they shipped me a wheelchair to my house that they had that address in their system. When I called to check on where the seat was it had been shipped to the Manassas address. It never dawned on me that they had that address. The seed had already been shipped out and sent can they quickly correct the mistake and ship me a new one to the right address. Their customer service is beyond exceptional. I worked in customer service for many years. A lot of your problems with customer service are you it's not them. And if you're dealing with insurance a lot of times it's the insurance plans. When my wheelchair broke they replaced it with no problem. You should be proud of your customer service team and be proud that they're working for you. Thank you Sean Keller”
Medical Supplies
Medical Supplies
“I called to order a seat cushion for my wheelchair. Due to mistake I made I didn't check to see what address they had for shipping. I assume since they shipped me a wheelchair to my house that they had that address in their system. When I called to check on where the seat was it had been shipped to the Manassas address. It never dawned on me that they had that address. The seed had already been shipped out and sent can they quickly correct the mistake and ship me a new one to the right address. Their customer service is beyond exceptional. I worked in customer service for many years. A lot of your problems with customer service are you it's not them. And if you're dealing with insurance a lot of times it's the insurance plans. When my wheelchair broke they replaced it with no problem. You should be proud of your customer service team and be proud that they're working for you. Thank you Sean Keller”