REI is a store for outdoor gear and clothing, where the staff gladly shares enthusiasm for the products and activities. It carries a wide range of items, from hiking socks and paddle pants to backpacks and bike wear, often with items on sale and clearance. The store designs its own award-winning line and offers a 100% satisfaction guarantee. Customer associates are available throughout the store to help find specific items. The bike service team is noted as excellent, knowledgeable, and able to fix any issue with great service. While some experiences note a lack of greeting, many customers report that the staff is super helpful and informed, making them willing to support the store even if prices are higher than online. Many customers state they will definitely return for their outdoor supply needs.
