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November 2023 by Susan Hatch
The experience of buying a new car , 2024 Ford Edge, at Ted Britt Ford was exceptional. Our salesman Jason Uttmark was professional, comfortable, friendly and made the entire experience enjoyable and easy.We have purchased vehicles previously from Ted Britt Ford (Fairfax) and would recommend them highly for both purchasing a vehicle and servicing vehicles.
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November 2023 by Jack Greenspan
I've tried service at 2 other Ford dealers in the area and Ted Britt is the best! Service advisors are knowledgable and treated me with respect, explaining work that needs to be done and what can wait to a later time. I recently had a major 60K service done and was very pleased.
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November 2023 by Edward Aponte
The team at Ted Britt Ford of Fairfax is absolutely outstanding. My sales agent, Eric, is courteous, professional, and down to earth. I was setup with an overnight test drive because my wife couldn't come out to the dealer with me. This gave her the time needed to make sure she was comfortable with the expedition we were testing. The next day, the purchase process was fast, and the team worked through my requested titling for Florida (active duty). The readily apparent discrepancies on the vehicle were fixed on the spot since it was a received trade in the day I came to look at it. I couldn't be more impressed with the work the technician did and the support provided by Eric and the entire sales team. Check them out for your next vehicle purchase, you'll be happy you did!!
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November 2023 by Lyttleton Shurland
I bought a used Jeep SRT from Ted Britt Ford a week or so ago. It was a good experience even with some small hiccups I was happy overall. Vinny one of the finance managers there was great and my sales person Shaq was also excellent.
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November 2023 by Eric Dahlstrom
Just purchased a 2024 Ford Mustang at Ted Britt Ford. They offered me the best price within 75 miles from my home. The entire buying process was fast and efficient. Everyone I met at the dealership was friendly, courteous, knowledgeable, and helpful. When I am in the market for another Ford, I will go to Ted Britt first.
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November 2023 by Lou Moss
I made the trip in last week to handle some overdue maintenance items. Tommy was great! I was able to get answers to all of my questions. Overall, I had a very positive experience. Fantastic team, and excellent work. Worth the drive!
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October 2023 by Kirk Deutrich
I was absolutely delighted with my recent purchase at Ted Britt Ford. Alejandro, my salesperson, was nothing short of amazing. Typically, I find the process of buying a vehicle to be rather unpleasant, given the common use of aggressive sales tactics and high-pressure salesmanship. However, the experience with Alejandro, alongside the assistance of the finance manager, Peter, transformed what is often a daunting task into a remarkably smooth and enjoyable transaction. I wholeheartedly encourage any friends or family members in search of a vehicle to specifically request the expertise of these two gentlemen, as their professionalism and respectability are truly commendable. - Thank you, Mary S. (& Kirk D.)
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October 2023 by Alison Liu
I stopped by Ford Sales last week to learn more about the Mustang Mach-e and unbeknownst to me was honored to be one of Mark’s first customers. He is polite, informative, and full of energy. He is educated on all the latest models and really helped me refine my search to go GT AWD with extended battery. I know he will continue to be successful in all that he does! Make sure to see him if you’re looking to hear from a fresh dose of Ford knowledge.
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August 2023 by Laura Baker
My experience with Ted Britt Ford started before I ever set foot on the lot. I made an online inquiry and Eric reached out shortly after. Since text was the easiest way to communicate during the day, Eric was happy to use that form of communication. By the time I arrived at the dealership a few days later he was ready for me. He was very knowledgeable and made sure all of my questions were answered before I agreed to anything. Once the deal was made, the rest of the Ted Britt staff jumped in to do their part as quickly and thoroughly as possible so that I was not waiting for ever. Overall a great experience.
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August 2023 by 韩昱晨
Nice dealer! Valerie is so nice and professional. She have introduced me very detailed about the vehicle and treat customers real nice and kind. When we pick up the car it was even more clean, well-protected and fueled. Good experience
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August 2023 by Brett Gottuso
Great experience all around from the team at Ted Britt - thanks for making it simple! Would definitely recommend this location to anyone exploring cars or looking to buy something!
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August 2023 by Denise W
The process for scheduling was easy, customer service was outstanding and the quality of work was impressive. I recently transferred from another dealership to Ted Britt because the service and customer service at the other dealership was severely lacking. I'm glad I did and would highly recommend doing the same if you are not already using Ted Britt Fairfax.
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August 2023 by Allie Mae
Mitch is great! We had absolutely no intention to buy (we were just looking and seeing what we could afford) -but we had gone to a different dealership first and felt very feeling pressured and uneasy by a salesman who seemed not only uninterested but also wasn’t knowledgeable. Mitch, on the other hand, answered all our questions with facts, was extremely patient despite us stating we weren’t buying, and did not pressure us at all. Ironically, that’s what made us comfortable to buy! We love our car, had a great experience, and have no regrets about our “spontaneous” purchase.
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July 2023 by Michael P.
I would avoid this dealer at all costs as it relates to service. There are plenty of other dealers in the area who I am sure will provide better service. My vehicle was in for warranty work (they had it for over 3 weeks) to replace a part in the dash. When they made the repair they damaged the interior breaking fasteners on trip pieces and must have used a screw driver or something sharp to pry panels away from the dash gouging the leatherette material on the dash. Spoke with the service advisor who said they would get things taken care of and never heard back. Reached to the service manager who multiple times with no return calls, stopped by the dealer to speak with the service manager who was unavailable multiple times, and even contacted Ford customer service who also did nothing to resolve the issues. Def won't buy another Ford again and especially from this dealer.
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July 2023 by J. E.
Ted Britt used cars completely strong armed my family today. We are so excited to buy a family SUV with our third child in the way. We realized after negotiating that the car was going to be more than we wanted to spend. We explained that and while we'd signed the contract we asked to back out. We wanted to work with them on an alternative but in typical sleazy used car salesman fashion they were more interested in a single sale than delighting a customer. Best believe that everyone in my neighborhood of 3500 homes will know how Gardner Britts dealer treated my young family today.
