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March 2024 by D N
Don't bother going in to make a payment, they only have one person working. Nice guy, but he can only do so much. Plus, they started charging 5$ for walk-in payments.
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February 2024 by Sherri Teresi
I went in there for help and I'm not a T-Mobile customer unfortunately only because I have a government phone and can't afford a monthly bill, but Justin the manager still helped me with a simple problem. The staff was friendly and open to listening to me for about 10 minutes. Thank you
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February 2024 by Emma Redden
Wonderful staff here and very knowledgeable.
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February 2024 by Jennifer Akers
Awesome people. Great experience. I would recommend them to anyone! Thanks everyone
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October 2023 by Darlene Nester
Don't bother going in to make a payment, they only have one person working. Nice guy, but he can only do so much. Plus they started charging 5$ for walk in payments Of you can go to Christiansburg
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September 2023 by Sam Turner
Great experience amazing people
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July 2023 by Christopher Perkins
My phone messed up and was told by 611 that it was a phone issue and take it to a local store. We were in radford ad decided to stop to resolve the issue. Well... instead of listening to us after an hour call with 611 the manager accuses us of not paying our bill. We have 3 phones on the plan and the others were working fine. We tried to explain that we where directed to a store and they had made notes. They manager states that he's been there for 7 years and knows what he was talking about. After trying everything the person from 611 tried he said to come back later. We went to pulaski and got everything fixed in minutes... just go to pulaski. They actually know what they ate doin
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May 2023 by Brandon Davis
The original estimate was nothing near what checkout came to be. Was told it would take $165 down, next thing you know my total was $280. Customer service completely ended when I said I was no longer interested, as it was completely out of my price range. Very pushy sales tactics.
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May 2023 by Sierra Hodge
I had the worst experience at this T-Mobile store and the store manager was very unhelpful and rude. I was told of a promo deal over the phone that I could redeem in store and when I asked them about it they talked to me like I was stupid for asking and didn't even offer any other solutions to the problem I was having. They all looked like they hadn't showered in days and their personal hygiene was not up to par. Do better T-Mobile fairlawn
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April 2023 by Brandon Mills_13
Went to T-Mobile store today and wanted to add line to my plan the guy was kinda rude and acted as if he didn’t want to help told me the phone i bought was sim locked and I told him it was to T-Mobile and he told me i bought dud phone he couldn’t do anything with it didn’t even try I got home called T-Mobile and got the phone hooked up with no problem wouldn’t recommend this store at all
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April 2023 by Jaquan Logan
Went to the store today too see if I could upgrade.I haven't been in a year so I wasn't up to speed on some things with the phone plan. But the guy just felt like he was annoyed I was there and rude on explaining the situation. I would have been fine with the explanation if he wasn't sounding condescending with it. Probably better to just do it online honeslty or find another store now. Two star, one of the employee was nice but the other just took over the conversation from them originally
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April 2023 by Cody Mathena
Manager refused to take equipment after service was canceled through customer service. Have an email saying return equipment to store and T-Mobile customer service said to.
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January 2023 by melissa Mauck
Awesome customer service!! Alysha Edwards and Ely were so accommodating when I went in to have my new phone switched over. They both were very friendly and professional while answering of all of my questions about my new phone as well as taking care of transferring my old phone over. I have been very pleased with my T-Mobile phone service for the last 3 years and now also with T-Mobile internet!! I recommend everyone to visit the T-Mobile store on Peppers Ferry Rd. In Fairlawn, Va. for all your mobile and internet needs!! The prices for all of their services are GREAT!! Definitely a 5 STAR location with the service to match!!
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December 2022 by Arlen Haney
Great service, great deals
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October 2022 by Bryan
Steve and the team had very solid customer service and helped me switch from Verizon to T-mobile. The process was fast and effortless with the new phone delivered in a quick two days. Wish everything was that easy! 10/10
